1. We called, to make an appt as Dr. Minson Mok is listed as our PCP on our insurance card.
He only takes cash or check. It’s 2017, time to catch up. 2. We called back to make an appt for a day closer to pay day so we can pay cash, the reply was we are closed Wednesday.
We say okay Thursday, to which the reply was are you a new patient or existing.
We say, well he is listed as our PCP on our cards, but we haven’t seen him.
She says you are new patient and we can’t see you until Sept 7. It’s August 14th.
I think I have pneumonia, so waiting that long is not okay.
She never asked our reason for the visit. Conclusion: Drs. please hire some decent office staff with people skills and perhaps AA degrees at least (you’ll have to pay a little more) AND accept credit cards and Care Credit.
We patients are paying high insurance premiums and high rent to live in CA – we need options!
Even ice cream shops have the ability to accept credit cards. Even our vet accepts care credit.