I saw Dr. Michael Sampson for a couple of years, then I had to move out of the area for 1.5 years, during that time they were happy to fill my renewable prescriptions.
Upon my return to the area, I called to see if I could have my renewable prescription refilled to a different pharmacy because I was no longer in Silverlake, and the woman on the phone said that “every time I call” it’s difficult for the office… to call in a prescription.
She did state that the doctor probably would not refill it because he hadn’t seen me in over a year, which I understand, but she seemed insistent, that I when I asked if I was being an inconvenience by asking that a prescription refilled, she said that I had been rude a year ago when I called.
I had never talked to her before. I had talked with other women in the office that have been perfectly pleasant, but I was shocked that she insinuated that I was both causing an inconvenience, and that I had been rude a year ago.
No doubt I was upset on the phone today. I felt a BIT bad when she said she was his mother, but no matter who the person is working, patients shouldn’t be talked down to or treated with disrespect.
After today’s experience, while Dr. Sampson is a perfectly fine doctor, clearly the patient care doesn’t matter when they feel it’s “Inconvenient”.