I have been a patient of Dr. Maria Reyes for nearly ten years but now have to find another doctor.
I made an appointment for a physical (100% paid for by insurance) and arrived 15 minutes late.
Apparently they had new “policy” that if you are 15 minutes or more late, the doctor won’t see you.
I needed some persciptions refilled so the doctor did renew for a few months and my bill was $85.00, I had called to say traffic was bad and I might be a few minutes late.
They told me I should cancel the appointment and make another one even though I had just raced down from Northbrook.
I tried to hurry but was 15 minutes late. They told me if I had been 14 minutes late the doctor would have seen me.
The people in the office are nasty, rude and just people I never want to deal with again.
I can’t believe I have to find another doctor because of rude office staff but Dr. Reyes says she doesn’t set the policy.
She suggested I talk to Rose, the office manager, and if anything, she was worse.
If I have to find a new doctor, I will. One thing I won’t do is pay for the kind of treatment I received from these people.
Dr Reyes is great but I won’t fight her office staff to get to her.
I’ve tried to find some place to make a complaint but can’t seem to find out who sets this “policy”.
They said the policy was changed because patients were complaining about having to wait.
They have a fool-proof way of addressing patient complaints: get rid of the patients.
I’m one patient who will neve complain because I’ll never go back.