I want to be honest and say that Dr. Madu Ivy Joan is nothing but nice and a great healthcare provider.
In my one and only experience at her office, I was treated with respect, by her reception and MA.
However, it looks like during my initial appointment, my copayment was not collected and since I was at the moment very apprehensive about seeing this Doctor, I did not pay much attention either.
Now this appointment was in February 2019. It is now close to May, and the “billing department” called me to let me now that I didn’t pay the copayment.
I was patient and listened and then explained that when I did go back receptionist said that she didnt know why she didnt collect, but to not worry about it.
This lady was just not having it. She proceeded to threaten me, over the phone, at my business line!
I mean she was on a rant like if I had stolen her designer purse or something.
Then proceeds to tell me that there would be legal repercussions and etc and then lastly, says that I was not nice.
This experience left me pretty adamant about not returning to Dr. Madu’s office.
I work with a biller myself and I have never heard her disrespect or threaten any of our Doctor’s patients like that.
Why would you talk to people like that? Thanks but no thanks.
I would prefer a different Endocrinologist since this ones biller has no shame in calling your work and threaten you over less than $100.
I have told many of my patients here to not got to this practice if they get referred to Dr. Madu.
I work with different medical and dental practices as well so I will spread the great news about this practice.