To begin with Dr. Lee Wai, any time you are sent to a GI specialist it’s already a difficult experience, so the people you deal with have the opportunity to ease the experience or make it traumatic.
What I experienced from my exam was an extremely rough, intrusive exam that was not precluded by any warning or even a simple “here goes” which left me with the feeling of a painful rape.
I was scheduled for an immediate colonoscopy, and afterwards I was not given any information about what my next steps were.
I called the office and left a message a week later to find out my results, and recieved a call back from an office staff member who didn’t understand that I wanted to know what was going on after my procedure.
She told me if I still was having problems, then I should schedule a surgery and transferred me to someone else to schedule that surgery.
After being transferred, that staff member didn’t know who I was or why I was calling, but was annoyed that I was trying to schedule a surgery without an appointment.
She continued to ask me questions about why I thought I needed to see the doctor, while during this whole time I’m trying to figure out what was found and what my next steps are.
At this point, nothing has been resolved with my issues and I still don’t know what my next steps are, nor how they will get resolved.