Dr. Kevin Chan

Includes mental torture too

At first I was surprised to see the low ratings here for Dr. Kevin Chan. Boy, do I get it now. I too followed the providers from Forever Family Healthcare. I’ll first say, the USED to have such a friendly staff. From getting appts same day or next, to check in, to the nurses. All great making me feel welcome and IMPORTANT to them, and never waiting long before I saw the lpn. Well, last two appointments, I noticed they were all gone. I asked weeks ago for my records, specifically asking for all records including those from Forever Family. I paid at that time.

A couple weeks later, I was called in to discuss Brain MRI. I couldn’t get into see Jennifer, for over a week, and my symptoms which led to the MRI and 4 others scared me, plus the fact that the front office girl made it sound I needed to get in sooner, scared me more. I went to see Kerri lpn (not Fedorick). First I had to pay the 80.00 I did question it, but accepted the “office” policy. When I met with Kerri, she showed me the MRI, I read, moderate chronic ischemic disease

She explained it using heart artery blockage analogy. I asked her to clarify, and was talked to like a child. I asked about trigeminal nuerolgia which Jennifer thought was causing my extreme headaches (it’s called the suicide desease for a reason) she didn’t know, or know how hard it was to even shower which triggered another whole headpain.

she tried to hand me a “how to lower cholesterol” pamplet. I tried to explain I have already lost 150lbs unitentially, had the best blood work in years, couldn’t eat the foods suggested due to colitis (actually can’t eat much at all) and I was told before to add salt to my diet, because my blood pressure constantly drops. She said, well she wants you to see a neurologist. I must have said something about cost of all this, because she said, “yeah Jennifer told me you didn’t have insurance”. Really?!? That’s the important thing here? I try so hard not to cry, not to advocate too much, because I do have a mental disorder which I know can create a bias.

I knew how long getting into a specialist is her answer “tell them your doctor said to get you in soon. Sure that works, no offer to help me get in. I did ask for a small amount of pain meds just until I got in. Nope, they don’t treat cronic pain patients. I know that, I was med compliant with them for 2 years, weaned myself off too quickly (according to research based facts) dealt with the withdrawals. Would not go to PM. They don’t like mental patients either, and have dealt with the pain just surviving praying someone would just care enough. I could not hold back tears. Then “take a walk, you’ll feel better”. I should have, let my dizziness, unsteadiness lead to another fall.

I left stopping up front to find out about my records, there was nothing about the request or that I did pay. The girl upfront seemed new, said she’d check and get them. I just said thanks. After telling my mother’s nurse she said you need to complain, get your money back. Asking if she even suggested anything (suppliment, baby aspirin) nope nothing. I just didn’t want to be labeled “difficult”

Then, I call about other MRIs was not asked to come in, just see a spine specialist, and an ortho, and I’ll send you the copies. Okay, why the change in “policy”? I knew, heaven forbid I cried, I was labeled. Why am I sharing all this? Because I called to speak to office manager, I was asked why, I should have just said no, but I didn’t, I tried to explain. The rudness, argumentative attitude I got! I have proof, off that call and my response. I could feel their desire to dump me (abandoment) I was told this office manager would return my call, she was on another line. No call. I had to drop by to get my records yesterday, again no proof I paid, I told her I had the receipt at home, could I just send a copy please? I guess she believed me then I looked at the tiny packet, asked her where the rest of them?. Oh, if you want records from your time with forever family their in storage.

OMG…those were specifically what I needed. I’ve had to apply for disability, if the records they got sent are what I looked at, no wonder I got denied. Misinformation, no notes, wrong meds, and Just to add a bit of more salt to my wounds, a diagnosis of mental disorder I had to look up. Basically some lpn decided my grief over losing my dad after a 6 month agonizing death, was too much! I didn’t realize you had a licensed psychatrist there. How dare you assume the appropriate amount of grief? I’m sharing all this in hopes to grab Dr. Chan’s attention that I recognize what your trying to do and know all procedures you must take to not get an abandoment complaint. I know of cognitive bias and I know you promise to do no harm, includes mental torture too.

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Dr. Kevin Chan reviews are no way affiliated with yelp & reddit. Their business is located at 12010 S Warner Elliot Loop, Phoenix, AZ 85044, USA. Dr. Kevin Chan could be contacted by dialing (480) 961-2366 or logging on their website pineapplehealth.org. Dr. Kevin Chan business page on Dirty Scam received 7 consumers reviews/complaints, page views and 150$ of monetary losses. The most of the users reported the severity of the scam is High.
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7 reviews on Dr. Kevin Chan

  1. Kevin Chan Is Bad Service.

    I have been going to Dr Kevin Chan, now Pineapple Health, for over . The first I couldn’t be happier with this office. The last I have been passed off to PAs and haven’t seen Dr Chan at all. years ago I went in for an issue I was having.

    Long story short, they have not addressed the original issue, yet continue to have me come in for blood tests for various other reasons and not address the original reason I came in. Can’t even get Dr or PA to call to discuss what they didn’t cover. I have to make an appointment to talk to them, wouldn’t want to waste an opportunity to bill the insurance for an office visit.
    I am currently looking for a new Dr.

  2. HORRIBLE!!! I cannot see how they think this is acceptable.

    First off the front desk help is HORRIBLE! they need serious customer service training!! Evidently the complaints I have given the office manager haven’t helped since I continue to get the same rude service from the front desk when I call in.

    Secondly…how many times does one have to go get blood drawn to get the results needed! I am so angry with this office that they sent my blood work out with someone elses info and now I have to go again and I do not recommend this office to anyone! They are horrible with getting back to you with results and they provide bad customer service.

    I have witnessed bad service as I waited for my own appointment with other patients checking in…you don’t get a good morning or how are you today…just sign the paper give me your money now have a seat….HORRIBLE!!! I cannot see how they think this is acceptable.

  3. Dont Use this Company

    How many times does one have to go get blood drawn to get the results needed! I am so angry with this office that they sent my blood work out with someone elses info and now I have to go again and I do not recommend this office to anyone! They are horrible with getting back to you with results and they provide bad customer service.

    I have witnessed bad service as I waited for my own appointment with other patients checking in…you don’t get a good morning or how are you today…just sign the paper give me your money now have a seat….HORRIBLE!!! I cannot see how they think this is acceptable.

  4. Dr. Kevin Chan is very knowledgeable and truly cares about his patients.

    Dr. Kevin Chan is very knowledgeable and truly cares about his patients. His practice provides customized care for each patient, including traditional, Chinese, Naturopathic, integrative, and aesthetic medicine.

    I have been a patient myself and my family and friends have been patients at Pineapple Health. I recommend Pineapple Health to everyone.

  5. Rude staff, Terrible front desk no privacy and doctor is never on time.

    Rude staff, Terrible front desk no privacy and doctor is never on time. Dr Chan wife is a piece of garbage. She called the cops on a black patient, because he complained about Dr Chan being 45 minutes late. What’s worst, the lady had the black front desk person do it. I was told by some staff, that dr chan and wife is very racist.

    So many privacy issues and you hear workers talking about other patients health issues and laughing. Good luck to any patient that would expect honest treatment. I care because health privacy is a very big deal. Since moving to Pineapple Health this partnership has changed significantly

  6. That is UNACCEPTABLE!

    This place used to be very well run and managed before they made some changes in the last several months. Rudest office staff, very long hold times on the phone just to try and make an appointment (or do anything for that matter). Never call you back when they say they will. Monica Jeffers was EXTREMELY rude and had the worst bedside manner.

    I’ve been a patient there for several years and have decided that no longer will I ever come back. My recent office visit was @ 2pm, I waited until 2:45 to be taken back to the room, and another 40 mins before the doctor ever came into the room. That is UNACCEPTABLE!

  7. He's helped my wife regain her energy

    He’s helped my wife regain her energy, drive and sharpness which has impacted our marriage and business. I highly recommend talking with Dr. Chan’s team about your desired outcomes in wellness particularly if you would like to stay out of the traditional sick care system.

    As far as lab work goes? If you don’t where you are at how can you get somewhere else without knowledge? A journey always has to start from a baseline and labs just record where you are at so you can measure progress over time and see what’s working and what needs to be tweaked!

South Warner Elliot Loop 12010
Phoenix 85044 AZ US
Get directions
Reviews:7
Reported Loss :150 $
Severity of Scam :High
Reported by : Anonymous
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