Dr. Karen Earle

They Were Unprofessional And Far From Being Client-Centered

I have been trying to make an appointment with Dr Karen Earle, but despite several attempts I was unsuccessful.

I wasted a lot of time and got frustrated with their lack of service; they were unprofessional and far from being client-centered.

It is disappointing that they are part of Sutter Health as I have never experienced a similar situation with them.

To make a long story short, after several phone calls and submitting all requested information, they refused to offer care. However, to my amazement, 3 months after my initial contact and 2 months after their refusal, I received a call from the office telling me that they have a referral for me and they want to proceed with my appointment!!

Here is the outline for those interested in the details:

I was referred to Dr Earle by my Ob/Gyn when I was looking for an Endocrinologist for my annual thyroid check up. I was initially discouraged by the reviews but I decided to proceed anyway, after also consulting the Consumer’s Checkbook.

Mid of December:
I contacted the office asking for an appointment. They asked for paperwork (referral, previous exams and primary physician reports) before deciding to accept me or not. The referral stated that the appointment needs to be done within a month but they would not commit unless it was an emergency. I sent the documents and waited for a phone call, as instructed.

End of December:
I never received a call, so I contacted them again. They said they had received my paperwork but they were not happy with the wording of my referral, so I should provide a new one. It would have been more professional to let me know as soon as they decided there was a problem. I then emailed my provider and she made it available electronically (they are both on the same health network – Sutter Health).

Beginning of January:
Still no contact, so I called Dr Earle’s office again! The lady on the phone told me that they could see the new referral but again they were not happy with it. She did not seem very interested in answering my questions about the problem, so I had my physician send the referral for the third time. It was done via fax the next day.

Mid of January:
Another week passed without contact, so I called and they said “We don’t accept new patients from your insurance”. When I replied that somebody should have let me know, she said “I am not sure who was supposed to call you.”

They were aware of my insurance provider, Blue Shield, since the very beginning (December.) In January, Blue Shield and Sutter announced a 6-month extension to their contract, while negotiating new terms. Maybe they somehow got confused, despite the numerous announcements on the matter from both Sutter and Blue Shield.

In the end, it all boils down to a dysfunctional front desk. Being misinformed about the agreements with Blue Shield, their inability to follow through with my case, and the 3 month delay to finally call me were all very disappointing!

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3 reviews on Dr. Karen Earle

  1. Very disappointing and needless to say the research continues.

    This is a review for the office. Not for Dr. Earle. After much research, I called to schedule an appointment with Dr. Earle. Given that I recently moved from another state, I was informed that I must move all medical records and send a referral in to see Dr. Earle and schedule an appointment, earliest is April.

    After 3 weeks of moving all information, I receive a call to schedule my appointment. When I receive the call I am informed that I cannot see Dr. Earle, who is not accepting new patients.

    I then receive attitude from Brittney, stating that I am unable to schedule an appoitnment with Dr. Earle, but need to pick another doctor. She then quickly goes through 6 physician names and no information about them.

    I ask about the physicians specialties and then i was told, “well they all have a specialty. It is Endocrinology”. Very disappointing and needless to say the research continues.

  2. therefore I am going to another Endocrinologist

    Dr Earle used to be good, until her practice grew and turns over her patients to her PA. I am not paying DR fees for the advise and medication regulation from an assistant instead of the “Well Educated” Dr. She is not accessible to her patients and she is not aware of what her PA is doing by covering for the DR and taking up the slack where the Dr has slacked off.

    I have been listening to the PA re: my RX taking because the DR. is totally unavailable for an unacceptable time period. It is my body and I have to protect myself, therefore I am going to another Endocrinologist

  3. HORRIBLE

    Great doctor. HORRIBLE, RUDE front office.

Sutter Street 1375
San Francisco 94109 CA US
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Reviews:3
Reported Loss :5443 $
Severity of Scam :High
Reported by : Anonymous
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