I made an appointment and went to Dr. Joseph Walters’s office. But the girl at front desk told me she saw my information as a new patient in the system but there is no appointment record at all.
She said I must had canceled this appointment, or somebody canceled for me.
I certainly know that I didn’t cancel it, neither nobody else would cancel it.
I was so disappointed because: 1. I really need to see the doctor, but after waiting so long, I wasted my time and has to reschedule;
2. the girl at front desk said I canceled the appointment without admitting that the person who answered my phone didn’t put down my appointment.
This is so irresponsible; 3. she was trying to cover this without even telling anyone else or asking the doctor if there is anything they can do to help.
I want to see this doctor because of good reviews, but now I am so disappointed with the service.