Doctor is fine, the front staff is APPALLING. Dr. Jean Luong is away on vacation and wasn’t in to sign off on an emergency refill for insulin.
I had Walgreens immediately fax over a request to the doctors office so they could sign off on this emergency refill.
4 hours later and Walgreens still hasn’t had anything returned faxed.
I called Walgreens and the pharmacist has tried to reach out but no return call or fax.
He’s going above and beyond yet this office fails to even meet him half way.
I then called the office and Bonnie states “Everything is internal so I don’t even know when we get a fax” WELL I JUST TOLD YOU!
I asked if she could inform the doctor about this serious issue and she refused to help!
I seriously don’t care if the system is internal, the onsite doctor who is filling Dr. Luong’s request in the meantime is in the office and can be approached if there is an emergency.
Bonnie refusal to help despite the fact that my boyfriends blood sugar is dangerously high and has been so all day is disgraceful.
This is shocking that emergencies like this are not approached in a responsible manner by lazy receptionist.
I swear, if something happens to my boyfriend because of Bonnie’s laziness and careless mentality this office will learn their lesson, I can promise you that.
Fire this receptionist if you continue to want business. She’s basically the reason your office is in threat of being sued.