My experience with Dr Goode Robert assistant was absolutely appalling. I have never been spoken to in a more rude, inconsiderate, and overbearing manner in all my many years in the health care profession. Her phone skills were absolutely unacceptable.
She was unwilling to work with my schedule and seemed completely uninterested in helping me find a date for me to come in for a physical exam. Her tone of voice was curt, tactless, sharp, insolent and basically every other synonym for the word “rude”. Dr. Goode had come highly recommended to me from a current patient of his.
I am extremely disappointed and somewhat embarrassed that Dr. Goode would continue to employ a person with that type of demeanor and attitude. It is unfortunate that a highly sought after physician can be so marred by his assistant’s complete lack of customer service skills. I will not become a new patient, nor will I be speaking well of him and his staff.