I had a bad experience with Dr. Fung Lam. When I went to see him, I told him my concerns and he said that the would run some tests for me and call me in a few days with the results.
I didn’t hear back from him after a week, so I called and left a message (you can never talk to anyone live) explaining that I was approaching the end of my plan year and was anxious to complete any follow-up appointments and fill any prescriptions in the next three weeks so they would be under this year’s plan – I had already fulfilled my out of pocket and my insurance was paying for 100% of everything!
I received a call back from the doctor, but he seemed puzzled as to why I had asked him to call me.
When I explained that I hadn’t heard back from my test results (at least a week overdue) he began giving my test results back to me.
One of my hormone levels, he said, was almost zero and also my cholesterol was high.
After reading the results, silence. So, I asked “What are the next steps?” Dr. Lam was completely confused by this question.
When I pointed out that he had just told me that two of my results were abnormal, he sputtered around I finally had to help him out by discussing the proposal for the low hormone levels that we had discussed in his office.
I gave up on the cholesterol and decided to modify my diet for a year to see if it helped.
I may not be a doctor on tv, but I play one in real life! I’m not really sure why this guy was such a dud with me.
I know some people push the patient empowerment thing too far, but I swear I’m not one of those people!
On the other hand, I’m not one of those people who blindly do whatever their doctor asks without even asking why.
If my hormone levels are low and he doesn’t think I need treatment, a two minute explanation would probably suffice. is that too much to ask??
Beyond Dr. Lam’s weirdness, also annoying is that this office lacks communication and operational efficiency.
The last time I was there, there were 8 women in line waiting to sign in with the receptionist and the line wasn’t moving fast.
I had to wait in line for 10 minutes just to hand them a form that they forgot to give me when I checked in.. Maybe they should have spent less on the fancy office and hired a few extra people instead.
The other issue is that I have never got a live person on the phone and voicemails are not returned in the specified time or ever.
I have a certain prescription that I cannot get refilled via my mail-order pharmacy because this office can’t manage to call them back and give them the information they need.
I have to go to a local pharmacy and pay a higher co-insurance. Thanks.