Dr Frances Dalton

Feel uncomfortable with the front office people

I would give Dr. Dalton zero stars. I have been seeing Dr. Dalton since early 2011. At first I liked her modern office that felt unlike a clinical doctor office and the short wait times and easy scheduling. I soon came to feel uncomfortable with the front office people who always seem to be new and with questionable training taking my vitals and health history.

I find it awkward when someone doesn’t properly introduce themselves to me and then asks me delicate questions I wont list here (excuse me, who are you and your what are your qualifications??). After an initial good impression of Dr. Dalton I developed a sense that she was simply ‘good enough’ as a doctor. But she isn’t close to good enough.

I’m in the process of filing complaints against her to save other folks from her lacking and harmful medical care.It is essential to understand that Dr. Dalton is a part time Dr. (not to be confused with a doc who doesn’t work 40 hours a week, there’s a big difference). Dr. Dalton’s part time status translates into her really not providing consistent care or being able to treat or consult on ANY acute,chronic or even occasional condition.

Are you 100% healthy and simply need a doc to list as your PCP for your HMO? You are in luck as that is the sort of patient she wants! Just don’t get sick! Each of her specialist referrals was terrible. My partner goes to Dr. Dalton also and this has been the case for both of us.

She doesn’t refer to the best or most appropriate specialist; she refers to the folks who she won’t have to go through any paperwork for you to see.You may feel really grateful to have what you feel is pretty good health insurance. Please know that she will bash your HMO plan and use it as an excuse to not do her job. So unprofessional.

Need her to help you with a prior authorization? Forget about it. She point-blank told me I had to get another doctor when I tried to get her to help me just a tiny bit with a chronic condition. Yep, this happened and here’s the story. I got an order for an MRI from an out of network specialist. I took the order to Dr. Dalton, my PCP, as that’s logical, right, and what the specialist said to do.

I made an office appointment and everything so Dr. Dalton would be paid for the time and asked her to submit the order for me. She said sure, everything is cut and dry with the order, and that she would have her staff submit it. After an initial denial (which is common), my insurance authorized the MRI order. But it languished in Dr. Dalton’s hands for 4 months until I called the office about it.

“Oh that’s news to me” said Dr. Dalton via email. You bet I called my insurance provider and not only was I told the letter was sent to her, but it should have also been viewed in the online portal that the insurance company provides to doctors. After much email back and forth she agreed to do what is standard practice for a doctor’s offices to do–fax the darn order to the imaging people.

But she needed me to call her office staff and walk them through sending the fax. Weird, but okay, I can do that. It took me a few days because I have a full-time job. But then the day before she took off on vacation she wrote me an email and said it was too much work for her staff (to fax 2 documents!!) and that I needed to get a new PCP. Unbelievable. I think that just might be an ethics violation.

Meanwhile, I’m still in chronic pain and my specialist can’t move forward without that MRI.You should be aware that Dr. Dalton has a condescending manner when she assumes you don’t know what she is talking about. Also know that she tries to be an “email only” office meaning and that the main way of communicating is by email. Sure, fine by me, though not always an efficient use of time.

Especially when her office staff and Dr. Dalton use the same free Gmail account and it’s hard to know who you are communicating with. Recently she told me that it was “too difficult to scroll through emails piecemeal” and that is a direct quote as justification for her office’s lack of attention to standard medical care that I have a right to receive.

I’m switching to a new PCP not just because Dr. Dalton told me I needed to, but because I need a doctor who can actually provide me with healthcare. Oh yeah, and when Dr. Dalton dumped me as a patient via email (without providing me with an referrals, mind you) I was then informed by Dr. Dalton’s office that they charge $25 to send a patient’s chart to a new physician.

I’m aware that this is somewhat standard but I thought, huh, $25 so my new doctor can see that my old doctor did just about nothing except tell me I should eat Kellogg’s’ Raisin Bran? Seriously? I’ll pass. No thanks.

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Grand Avenue 3756
Oakland 94610 CA US
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Reviews:0
Reported Loss :400 $
Severity of Scam :High
Reported by : anonymous
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