Was initially pleased with the service provided, but as time went on, it was like pulling teeth to get the office staff and back office staff to do their jobs. I have never had such low confidence in a doctor’s office.
The first time I needed my normal prescriptions refilled following a re-visit, they said “just have the pharmacy contact us and we’ll provide it to them”.
Never got done and I went without my meds for a few days until someone finally took care of the request that Walgreens sent several times with no replies.
It happened again and I could not believe their lack of caring.
I need those meds so that I do not get ill and end up in the hospital with an attack and they took a week to reply to Walgreen’s requests for the re-fills.
The last time this happened, I had just had a thyroidectomy and my husband had to call them about the re-fills and they said, they couldn’t talk to him about my medical issues. I could not talk for God’s sake.
So about after a week of my husband calling every day and threatening to go down there and make a scene, they finally complied with the re-fill.
These are just normal pills that I take regularly and they just never followed up.
THEY ARE THE MOST UNPROFESSIONAL OFFICE I HAVE EVERY VISITED AND I HAVE BEEN GOING TO GI DOCTORS FOR NEAR 20 YEARS AND NEVER EXPERIENCED SUCH POOR PROFESSIONALISM IN A MEDICAL CARE OFFICE.
NO COMPASSION WHATSOEVER. IT WAS LIKE I WAS BOTHERING THEM AND THEY DIDN’T HAVE TIME TO DEAL WITH ME. OH, BUT THEY TOOK MY INSURANCE PAYMENTS AND MY CO-PAYS.
DR. DHILLION IS A GOOD DOCTOR, BUT HE EITHER DOESN’T KNOW HOW HORRIBLE HIS FRONT AND BACK OFFICE STAFF BEHAVE OR DOESN’T CARE…EITHER WAY, IT IS ON HIM TO FIX IT! I AM HAPPY TO NEVER DEAL WITH THEM AGAIN!
I RECOMMEND YOU NOT GO TO THEM UNLESS YOU WANT TO BE FRUSTRATED AND IGNORED WHEN YOU NEED THEIR HELP.
SO NOT WORTH THE AGGRAVATION WHEN YOU’RE ALREADY ILL.
Oh, and I called one time and left a message during the day (I believe it was their lunch break), stating I was in pain and wanted someone to return my call and never got a call back. Nice huh?