I agree with all the negative reviews in regards to the front desk lady. Very incompetent and unhelpful lady.
I received a bill for my dad from Dr. Dang Phi Long stating that we need to pay the difference for the medical visits that our insurance did not cover.
My dad was treated at Orange Coast Memorial Hospital In-network.
However, Out-of-network doctors like Dr. Long are apparently allowed to bill you for their services separately and they do so without disclosure of doing so, so in the end, you and your family are left with this separate bill from the doctor that your insurance doesn’t cover.
Apparently, Dr. Long and his staff (Vince) expect you to know that you can turn away a doctor who shows up in your room even though you’re being treated at an in-network hospital.
Allowing out-of-network doctors to treat patients at an in-network hospital is a horrible system that should not be allowed.
In regards to Dr. Long, he was recommended by the liver surgeon to treat my dad’s hepatitis after his surgery.
However, the doctors agreed to take him off of the hepatitis treatment the day after since his liver was not responding well to the treatment, which means Dr. Long’s services were no longer needed.
I contacted his office to explain why Dr. Long felt the need to visit my dad on 7 more separate occasions and file claims when he was no longer treating my dad.
Even my insurance company thought it was excessive. For the doctor who contributed the least (if at all) out of all the doctors, he billed for the most claims and his office tries to justify it.
There is no justification for Dr. Long to show up randomly in our room at his own convenience just to summarize everything we were already informed of by the surgeon and to bill $300 for each of those 2-3 minute visits. In my opinion, this guy is a crook.