Dr. Charney Michael and his assistant Liz are great! His assistant Terry however is so rude and unprofessional to say the least!
I called in yesterday and asked for Liz, Terry responded with she not here and with a really rude tone.
Not the first time she’s been rude to me on the phone. I says my goodness you two are so different when it comes to answering the phone.
Her response was yeah we’re two different people. I asked to speak to Dr. charney regarding her attitude.
Terry responding while laughing “I’ve known Dr. Charney for 45 years so nothings going to happen” I went in today and as I was waiting for paperwork (Liz left me a message to pick up) I hear Terry yelling she’s so pissed off.
Then she goes on to tell Liz that the patient needs a prescription and hasn’t seen Dr. Charney in 6 years, he’ll need to come in!
Hello! His prescriptions are a controlled substance so he’ll need to come in, he knows this!
Mind you there’s a room full of patients. This is so unprofessional to say the least! And no one else’s business.
Wheres the confidentiality here? I went out to my vehicle and took a few minutes to look over my paperwork.
As I was leaving Terry and Dr. Charney were looking in the dumpster in the parking lot so I parked my vehicle and got off. I let the doctor know how rude Terry has been.
Terry’s response was do you want to know why I treat you this way? I says yeah.
She responds with cause you come into the office without an appointment.
I says and because I came one day without an appointment you think it’s ok to treat people this way?
Her response was yes. I was totally blown away by this behavior!
Never in my life have I ever come across a situation like this, especially in the medical field.
No one should ever treat their patients this way!