I have no problem with Dr. Chan MAI-Sie’s great, she genuinely cares about her patients and will do whatever she needs to do in order to take care of them.
It’s her administration staff that I have a HUGE problem with.
I have never met a staff that is so extremely incompetent.
They never know what they are talking about, I always have to double check that their information is correct because most of the time they have the wrong information or miss important information.
Having an appointment only guarantees that you will be seen that day, not that you will be seen at the time of your appointment.
Today I had to pick up a prescription document, I called at noon and before I went in to make sure that they have it ready for me, I told them I would be there in 45 minutes, when I went I realized they were closed for their lunch which I of course understand, but why couldn’t the lady tell me that over the phone? Why did I have to figure it out after wasting my own time? The only reason I go to this office is because it’s so close to my job but I’m really thinking about finding someone new.