Don Marshall CPA

Worst Business Practice

If I can select less than one star I would. bait-and-switch on price for tax filing after confirming on the phone and in person for a more accurate quote.

Left his home office with Don Marshall CPA confirming what he would charge me after providing him with all the information he needed.

Emails me the next day saying that he made a mistake and wouldn’t do it for less than 4+ hours at his rate and that I can find another CPA if I didn’t agree.

I’m sure many would agree my personal taxes are not complicated at all. It’s never taken any CPA more than 3 hours.

The only reason I had to find a new CPA is because I just moved to the Los Angeles area.

Many people who read this can probably agree that these things below are not complicated and are fairly common with most filings


*Joint W-2 filing with Spouse

*Stocks – Year end statement by bank, has all the information he needs

*1 page form for Casualty loss on rental property – It’s not difficult and there is one amount that i’m responsible for paying and wanted this included, that’s it!

* Provided him full taxes returns from the year prior to carry over most of the same information (doesn’t get any easier than this)

* I purchased a new electric vehicle that is eligible for a 7,500 tax credit – He didn’t even know anything about electric cars and tax credits.

It’s one simple form and i explained this to him on the phone and in person and he googled it and found it on the IRS website and still was confused

Don confirmed twice, once on the phone that he would do 3 hours which is the longest it’s ever taken any CPA to do our taxes.

The second time was in person once he had everything and made copies.

I really regret providing him my family’s personal information.

I decided I didn’t want to be taken advantage of. It’s the principle of honoring what you say.

Worst business practice is to change a price after you shake hands and agree.

I asked for all the copies he made with my personal information on it returned and he refused.

I wanted to discard them myself since I don’t trust this guy any longer.

No work was completed and we decided not to use him.

California Board of Accountancy has a law that if the consumer request all personal information be returned since no work happened and price hasn’t been accepted that it should be returned to the consumer.

My wife and I are intelligent people who make a very good living. The fact is Don didn’t address my frustration with the issue professionally.

My request was the copies you made of all my personal information to be returned to me so i can discard them.

He emails me back calling me a jackass because i want to report him for holding on to my personal information when i decided not to take your bait-and-switch offer.

If you’re considering using him, message me first so I can send you some emails back and forth between us and you can make a decision for yourself.

Lesson learned!

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Don Marshall CPA reviews are no way affiliated with yelp & reddit. Their business is located at 3427 S Walker Ave, San Pedro, CA 90731, USA. Don Marshall CPA could be contacted by dialing (310) 833-8977 or logging on their website Don Marshall CPA business page on Dirty Scam received 5 consumers reviews/complaints, page views and 5433$ of monetary losses. The most of the users reported the severity of the scam is Medium.
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5 reviews on Don Marshall CPA

  1. You're better off going somewhere else.

    I’d select 0 stars but unfortunately that is not an option. Very condescending man who doesn’t know about tax breaks he should know. Inquired about his tax packages and he said his hourly rate was $200 for a basic filing.

    There are other services who change less and there is not a back and forth of emails changing things. Very weird man so I’d advise to be aware. Decided to not have him prepare my taxes. You’re better off going somewhere else.

  2. I am very pleased with Mr Marshall and can highly recommend his services.

    I am very pleased with Mr Marshall and can highly recommend his services.
    I have been a business owner since 1996 and had another CPA who basically dropped out when my husband passed last year.

    He is helping me through some difficult problems. By the way, his fees are lower than many CPA’s, at the same time I don’t believe in price shopping professional services. You get what you pay for.

  3. I can't recommend Don highly enough.

    Quite simply, Don is the man. He’s done my taxes two years in a row now, and each time I’ve met with him it’s been nothing but a pleasurable experience. He always walks me through the process, and does his best to minimize the amount I pay in taxes.

    And more importantly, the amount he charges for his services is extremely reasonable (especially considering how much money I get back from Uncle Sam). If you’re looking for a friendly, competent, and reasonably priced accountant, I can’t recommend Don highly enough.

  4. If you are searching for someone to do your taxes, or anything that requires a CPA, Don is the perfect choice.

    If you are searching for someone to do your taxes, or anything that requires a CPA, Don is the perfect choice. He is efficient, knowledgeable, easy to talk to and able to answer questions in a precise manner.

    He is always available by text, phone or e-mail. I am so happy that a friend recommended him to me a few years ago. Also, it is an advantage working with him on a individual basis who is interested in your personal needs, rather than a huge firm. Priceless.

  5. So if you need a tax preparer or a cpa Don is the man to see.

    Tax time again. Again I highly recommend Don. Don has been doing my taxes for 6 years now. He is very knowlegible and very easy to talk to. I was very lucky when another cpa firm recommended Don to me.

South Walker Avenue 3427
Los Angeles 90731 CA US
Get directions
Reported Loss :5433 $
Severity of Scam :Medium
Reported by : Anonymous
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