Ditech Funding

Very Poor Customer Service

Very poor customer service. After years of a mortgage loan with Ditech Funding I sold my house and the mortgage was paid off on February 28.

They also closed my account that day then took out another mortgage payment on March 1.

I called customer service and was told that it was the banks fault.

After I talked with my bank and learned it was Ditech’s auto pay problem.

So, I called customer service back and was told that my 1341.00 was put into a slush fund!

They would have their audit department sort it out and would refund me a check by mail in 30 days!

I needed that money for my move, and I told them.

They said I was supposed to give a 10 day notice before they stopped my auto pay, but my home was in escrow and I couldn’t give them a 10 day notice, but they would not credit my money back to my bank.

I will not be using them for my new mortgage !

Especially when their customer service would rather argue and talk over me then try to help me solve my problem.

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1 review on Ditech Funding

  1. this is the place where dreams were made

    If you want a refi and maybe even a variable predictable foreclosure: this is the place where dreams were made

Park Center Drive 3200
Costa Mesa 92626 CA US
Get directions
Reported Loss :4533 $
Severity of Scam :Medium
Reported by : Anonymous
Views :