Very poor customer service. After years of a mortgage loan with Ditech Funding I sold my house and the mortgage was paid off on February 28.
They also closed my account that day then took out another mortgage payment on March 1.
I called customer service and was told that it was the banks fault.
After I talked with my bank and learned it was Ditech’s auto pay problem.
So, I called customer service back and was told that my 1341.00 was put into a slush fund!
They would have their audit department sort it out and would refund me a check by mail in 30 days!
I needed that money for my move, and I told them.
They said I was supposed to give a 10 day notice before they stopped my auto pay, but my home was in escrow and I couldn’t give them a 10 day notice, but they would not credit my money back to my bank.
I will not be using them for my new mortgage !
Especially when their customer service would rather argue and talk over me then try to help me solve my problem.