DH Stevens

Difficult company to work with DH Stevens.

Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them. Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and “he does not know when he will be”, then he hangs up on me and when I call back he says he doesn’t have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting…

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20 reviews on DH Stevens

  1. That's false advertisement.

    I wouldn’t say they are the best. Just called and they said they couldn’t have service to my house for another week. Do they think someone is suppose to stay in a house with a clogged toilet for a week? I’ll never call them back. 24Hr Emergency service my butt. That’s false advertisement.

  2. Difficult company to work with.

    Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them.

    Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and “he does not know when he will be”, then he hangs up on me and when I call back he says he doesn’t have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting…

  3. Stevens Plumbing & Heating came to find a leak downstairs my apartment.

    Stevens Plumbing & Heating came to find a leak downstairs my apartment. Finally They found leak in neighbors apartment. They also entered in my tenants apartment and found tenant was out of town. They make the bill for $960. for labor and said they found broken pipe behind the refrig.

    A professional Refrigerator Service tech came and found that some one has messed with the refrig pipe behind, even though there were no leaks in the pipes going from Refrig water inlet valve to the water shutoff valve in the kitchen cabinet, He also noticed that the Floor behind the refrig was very dry and there was no sign of any kind of fresh water or moisture !!!

    What a bunch of worthless, unknowledgable, unprofessional people take advantage of innocent people. They better be sure the BBB will be hearing from me about their horrible business.

  4. They are listed as 24/7 emergency service but they are not

    They are listed as 24/7 emergency service but they are not: I called their answering service three different times from 10pm until midnight to report a major bathroom leak and gave them my info but they never called back. I even gave give them the benefit of the doubt and called them twice the next day at 7am and 9am but they never returned my call.

    I won’t be doing business with them. Sadly, the reason I called them is because I wanted to support a local business in my neighborhood and they looked professional. I called “Len The Plumber” instead, they were polite and professional and will come out anytime and not charge extra.

  5. Beware of racist technicians

    Was crossing the street one saturday afternoon using the cross walk with the light, and one of their drivers comes speeding onto the street from a left turn and almost runs my girlfriend and I over. He then proceeded to make bigoted remarks at us, as if it were our fault for cross the street using the cross walk and light.

  6. I received a single text message but it did not state that anyone from any company would be stopping by my place.

    I received a text message from downstairs neighbor that a leak in their shower had happened and was anything happeneing in my unit. I was not in the bath at the time and had not been for several hours. the downstairs neighbor after stopping to have breakfast made a sudden decision to call for emergency service. I received a single text message but it did not state that anyone from any company would be stopping by my place.

  7. Very Bad

    I only found that out three days later and so I called them and began to setup appointment. During the conversation I just mentioned that their employee sort of bullied his way into my home because of what was considered an emergency(which this was not),

    It must have been the owner who then suddenly refuses to believe me and says he knows his employee and that I am making up an out and out lie. No uniform was worn and I confirmed that with the neighbor above who also did not know they were coming in, no card no report at the end, and then the only reason the neighbor knew who the company was is he followed him outside to see the van.

  8. Very Sad

    The owner told me he would call me back after he thought about it, because he said it made him uncomfortable to come back to my place since I complained. Boo hoo, if this is what passes for customer service I will press my management company to find someone else.

    I am sorry bur if I wanted to waste this much time on a company for a lie then I have a small meaningless life. Dont use Stevens its clear they are out to gouge anyone they can and I am certain they will attempt to say the whole service call was my fault and I will have to pay for it.

  9. Julio came promptly and did great job

    Julio from Stevens Plumbing provided me with excellent service one week ago. I called for an emergency plumber when the hot water supply pipe under my bathroom sink broke off completely and I was unable to shut off my main water valve. Julio came promptly and did great job. Thank you!

  10. Average Good Service

    Had a small issue with our sprinkling system and called to ask how fast someone could come and inspect. Super happy with the service. A technician was out the very same day within a few hours and the problem was fixed.

  11. I have used them in emergency and regular work.

    if you are looking for “your” plumber, reliable, honest, capable and with great customer service, Stevens is the plumber for you! I have used them in emergency and regular work.

  12. It now works perfectly. Thanks guys.

    I had a small issue with my sprinkling system and called these guys to help me out. It only took them like thirty minutes and they were done. It now works perfectly. Thanks guys.

  13. I will certainly call Steven's (Mike and Ed) again in the future if I need to.

    Mike C. and Ed are wonderful to work with as they are professionals who know what they are doing. My radiators were not working and after dealing with Mike and Ed my place is now heating up just right.

    I would highly recommend working with these two men. I will certainly call Steven’s (Mike and Ed) again in the future if I need to.

  14. Make what decisions and by someone who is not even there

    Make what decisions and by someone who is not even there? Despite the stupid things he said he did not present me with a badge or even tell me he was with Stevens. I only found that out three days later and so I called them and began to setup appointment.

    During the conversation I just mentioned that their employee sort of bullied his way into my home because of what was considered an emergency(which this was not), It must have been the owner who then suddenly refuses to believe me and says he knows his employee and that I am making up an out and out lie.

    No uniform was worn and I confirmed that with the neighbor above who also did not know they were coming in, no card no report at the end, and then the only reason the neighbor knew who the company was is he followed him outside to see the van.

  15. Scammer

    for Stevens team. I got horrible situation with my bathroom in very early morning. I got Stevens Plumbing & Heating contact from my cousin. They come very fast with perfect service from very professional team. Especially, reasonable price.

  16. I highly recommend and would use them again!

    From my first call to the time my technician Alex left, nothing but great service! Affordable, no-nonsense, and fixed the issues without trying to price gouge! I highly recommend and would use them again!

  17. I would recommend them to anyone in the District needing plumbing services.

    They did a great job replacing our galvanized pipes. They talked me through the process from the leak in the wall to the explanation of air in the pipes after the water is turned back on.

    They explained what they were doing and took time to make sure the job was done right. I would recommend them to anyone in the District needing plumbing services.

  18. I would recommend them to anyone in the District needing plumbing services.

    They did a great job replacing our galvanized pipes. They talked me through the process from the leak in the wall to the explanation of air in the pipes after the water is turned back on.

    They explained what they were doing and took time to make sure the job was done right. I would recommend them to anyone in the District needing plumbing services.

  19. I will forever sing Stevens Plumbing and Heating Company's praises! Keep up the great work guys!

    Stevens is hands down the best plumbing and heating company in the DC metro area! Such friendly and professional plumbers who made my “messy” situation painless! I have heard such amazing things about this tight knit company and am so happy I decided to give them a call.

    Richard, the owner, is such a gem to speak to and is so knowledgeable about all things plumbing and heating! He really puts you at ease and explains things thoroughly and professionally.

    I remember them being on fox five news a few years back dealing with pipes freezing. I will forever sing Stevens Plumbing and Heating Company’s praises! Keep up the great work guys!

  20. As a property manager in the DMV area Stevens Plumbing is by far the best plumbing company around.

    As a property manager in the DMV area Stevens Plumbing is by far the best plumbing company around. I’ve worked with other companies in the past and none are as responsive, efficient, trustworthy, and polite as these guys. They are awesome!

Quincy Street Northwest 1351
Washington 20011 DC US
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Reviews:20
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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