DH Stevens

Difficult company to work with DH Stevens.

Difficult company to work with. They came to my apartment 3 weeks ago and said I needed a new part for my faucet which they would order. Three weeks later, no call from them. Took me a couple of days to get a hold of someone who said I need a new faucet (he thinks), but the guy who handles that, or my unit is not in and “he does not know when he will be”, then he hangs up on me and when I call back he says he doesn’t have the time to speak to me, even though I paid $175 for the initial appointment and have been waiting…

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8 reviews on DH Stevens

  1. That's false advertisement.

    I wouldn’t say they are the best. Just called and they said they couldn’t have service to my house for another week. Do they think someone is suppose to stay in a house with a clogged toilet for a week? I’ll never call them back. 24Hr Emergency service my butt. That’s false advertisement.

  2. BBB will be hearing from me about their horrible business.

    Stevens Plumbing & Heating came to find a leak downstairs my apartment. Finally They found leak in neighbors apartment. They also entered in my tenants apartment and found tenant was out of town. They make the bill for $960. for labor and said they found broken pipe behind the refrig. A professional Refrigerator Service tech came and found that some one has messed with the refrig pipe behind, even though there were no leaks in the pipes going from Refrig water inlet valve to the water shutoff valve in the kitchen cabinet,

    He also noticed that the Floor behind the refrig was very dry and there was no sign of any kind of fresh water or moisture !!! What a bunch of worthless, unknowledgable, unprofessional people take advantage of innocent people. They better be sure the BBB will be hearing from me about their horrible business.

  3. since we both like the folks who come out and perform the actual work.

    Our management company has used them for the 15+ years that we’ve lived in our building–and we’ve had uneven service over that time. We tend to like most of the actual work that they perform, and the folks who come out to do the work–we’d give them a B overall.

    My wife recommends Julio in particular as someone with a great work ethic and pleasant manner. But they don’t seem to be managed well. From an operational standpoint, we’d give the guys back in the home office a D. They need some project management training, as well as customer service training (including the co-owner John. Just a hint, John: Have Dallas take more calls. She’s significantly nicer to your customers).

    They don’t seem to be able to meet their designated service window times, and each time they are late we’ve had to be the one to call to find out if they are even coming at all.

  4. Super happy with the service.

    Had a small issue with our sprinkling system and called to ask how fast someone could come and inspect. Super happy with the service. A technician was out the very same day within a few hours and the problem was fixed. Thank you!

  5. Excellent

    Excellent. Steven’s not only feels like a family-run business, they treat you like you’re part of the family. The technician (who came the same day I called when my heat broke in January) ran into a problem with my boiler that took more than one visit to fix but, rather than make me feel like I was hassling them to get the work done,

    Richard and others at Steven’s went out of their way to make sure that I was satisfied with the work and the price. They’re saved in my phone for the next time i have any heating or plumbing work in my house.

  6. they were polite and professional and will come out anytime and not charge extra.

    They are listed as 24/7 emergency service but they are not: I called their answering service three different times from 10pm until midnight to report a major bathroom leak and gave them my info but they never called back. I even gave give them the benefit of the doubt and called them twice the next day at 7am and 9am but they never returned my call.

    I won’t be doing business with them. Sadly, the reason I called them is because I wanted to support a local business in my neighborhood and they looked professional. I called “Len The Plumber” instead, they were polite and professional and will come out anytime and not charge extra.

  7. It now works perfectly. Thank you !

    I had a small issue with my sprinkling system and called these guys to help me out. It only took them like thirty minutes and they were done. It now works perfectly. Thank you !

  8. I will certainly call Steven's (Mike and Ed) again in the future if I need to.

    Mike C. and Ed are wonderful to work with as they are professionals who know what they are doing. My radiators were not working and after dealing with Mike and Ed my place is now heating up just right. I would highly recommend working with these two men. I will certainly call Steven’s (Mike and Ed) again in the future if I need to.

Quincy Street Northwest 1351
Washington 20011 DC US
Get directions
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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