Terrible,Terrible and Terrible. If you are trying to get any loan from Dexsta Federal Credit Union, PLEASE STAY AWAY. I am doing you a favour.
1) They charge “small fee” of $5 every time you try to make online payment (Small fee..? really?)
2) Their customer service is AWFUL. If you try to get something resolved, just give up. They won’t help you or even apologize to you.
3) If you try to complain about anything, they won’t take you seriously. All they do is either read something out of their “Customer Service” handy note or transfer you to their manager who would basically do the same.
I was trying to file a complaint once and the person refused to give me any resource other than posting stuff on their general webpage, which .. won’t really go anywhere.
It seems that loan Service Manager Mike Reily is mentioned before.
I also had to deal with him this morning and he was very disrespectful and condescending.
He should NEVER be in client service area.
I am afraid that he will purposely give me hard time as the previous person is having the issue in receiving the title.