I made a Saturday appointment 3+ weeks ago. 2 days before the appointment, I received a call saying, oops they may have double booked, can I come in during the week instead — no, I made a Saturday appt for a reason. She then said I’d get a call when they got it cleared up.
I finally heard from them one day before the appointment. They gave me a lame excuse why they had to cancel and gave me an alternate time that didn’t work for me again.
In my opinion, they are unprofessional as well as unorganized. I have shared this negative experience with friends who were looking to get a facial.