Customer service is important, even if you are a successful business. I used Dave Tax a few years back.
I have always done my own taxes but as I had a number of significant life changes, I wanted an expert to handle them.
Dave and I sat down and in less than 60 minutes and $1,000 my taxes were done. It was worth it.
The last few years I went back to doing my own taxes – takes me about 30 to 45 minutes.
This year my return is going to be more complicated so I called Dave Tax and was treated rudely.
Bottom-line, Dave Tax did not want my business. I was interrogated and chastised by him for not using him every year.
It would have been nice to hear: “Welcome back”. I understand there is more work involved for Dave Tax but that is why he quoted me $1,250 along with saying “I don’t know if you want to pay that much.” Cost is not the issue.
I enjoy doing my taxes – I am a numbers guy. This year I wanted to hire an expert (Dave Tax) to help me out.
When a business has such a rude attitude, I wouldn’t use them if their service was free.
I guess Dave Tax is making so much money that he doesn’t need my business.
I am still in shock with how I was treated.