D.R. Horton Salt Lake City

Whole Process

D.R. Horton Salt Lake City has been nothing short of a nightmare. We bought a townhome in the Legacy Farms community in Saratoga Springs, UT.

The flooring has issues of telegraphing (sub floor seams showing thru). This issue is caused by moisture getting into the sub flooring and warping it.

This was brought to the attention of the Superintendent (Dustin Brown) whom indicated they would get it fixed.

When we went to look at it again, prior to closing, their fix was to cut joints in the vinyl put some self leveling compound down, and then install another layer of vinyl.

Never addressing the actual problem of the sub flooring being warped.

We brought this up again before closing and was again told they would fix the issue and to go ahead and close.

After closing we requested to meet with the Superintendents boss (Brad Lambert and Syd) whom felt that their band-aide fix was appropriate and well done.

They never addressed the actual issue of the sub flooring being warped and actually indicated that the Radon System had mediated the issue. (Radon system is not a moisture control system, it is a gas mediation system).

They did see the telegraphing was still there and indicated that they have done all they are going to do.

Now D.R Horton refuses to return calls, emails, or provide an inspection from an independent Congoleum inspector in which we requested, or give us information on what the product type is.

We have sent number emails and made several phone calls.

We also called the Corporate office to go above Brad and Syd and was directed to Dave, whom again will not return calls, emails, or anything else.

I should also add that we did request an independent inspection by the manufacture and D.R. Horton attempted to setup a meeting with their flooring sub, not the independent inspector.

D.R Horton is all about their quantity and not their quality. Their lender division of their company is the only amazing experience I have had during this whole process.

I will never recommend them to anyone.

Is D.R. Horton Salt Lake City a scam?
D.R. Horton Salt Lake City is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is D.R. Horton Salt Lake City legit?
First D.R. Horton Salt Lake City is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by D.R. Horton Salt Lake City’s consumers?
There is/are 2 review(s) posted about D.R. Horton Salt Lake City and it indicates that the severity of the scam is Medium.
Where is D.R. Horton Salt Lake City located?
D.R. Horton Salt Lake City is located at 12351 Gateway Park Pl, Draper, UT 84020, USA. You can contact D.R. Horton Salt Lake City by dialing (801) 571-7101 or visit their website drhorton.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by D.R. Horton Salt Lake City’s customers?
According to the report(s), US $3625 was the total loss incurred by D.R. Horton Salt Lake City’s customers.
The reviews, complaints and scams about D.R. Horton Salt Lake City are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about D.R. Horton Salt Lake City. If you have any issue with D.R. Horton Salt Lake City incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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2 reviews on D.R. Horton Salt Lake City

  1. Vanessa Phillips

    Never addressing the actual problem of the sub flooring being warped.

    D.R. Horton has been nothing short of a nightmare. We bought a townhome in the Legacy Farms community in Saratoga Springs, UT. The flooring has issues of telegraphing (sub floor seams showing thru). This issue is caused by moisture getting into the sub flooring and warping it.

    This was brought to the attention of the Superintendent (Dustin Brown) whom indicated they would get it fixed. When we went to look at it again, prior to closing, their fix was to cut joints in the vinyl put some self leveling compound down, and then install another layer of vinyl.

    Never addressing the actual problem of the sub flooring being warped. We brought this up again before closing and was again told they would fix the issue and to go ahead and close. After closing we requested to meet with the Superintendents boss (Brad Lambert and Syd) whom felt that their band-aide fix was appropriate and well done.

  2. Bill Kelly

    I will never recommend them to anyone.

    I should also add that we did request an independent inspection by the manufacture and D.R. Horton attempted to setup a meeting with their flooring sub, not the independent inspector.

    D.R Horton is all about their quantity and not their quality. Their lender division of their company is the only amazing experience I have had during this whole process. I will never recommend them to anyone.

Reviews:2
Reported Loss :3625 $
Severity of Scam :Medium
Reported by : Anonymous
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