I called to set up the online special of $85.00 for an annual HVAC service. I had two units so they told me the cost would be $170. I agreed to this cost. When the technician came he identified that the refrigerant was low in the upstairs unit (which I told him had not been cooling properly). He asked if he should add refrigerant. I asked him why he needed to add refrigerant and he said there was a leak, but that he couldn’t find it. He added 2lbs of refrigerant and then replaced the filter with a filter I already had in the house. On the downstairs unit he literally just looked at the unit and said it looked good. I then changed the filter on the unit with a filter I already had in the house. At no time did he do any of the things listed on their website (“checking refrigerant pressures, temperature raise, amp draws, capacitors, safety switches, motors, electrical connections, coils and more. Replacement of belt and standard indoor air filter is included”). He unbelievably charged me $75 for me to install my own filter and have him tell me the unit “looks good.” On the upstairs unit, he didn’t do anything more than checking the refrigerant, adding more, and then installing one of my filters. He added 2lbs of refrigerant at a cost of $169.00. However, 25lbs of 410a refrigerant is listed online in multiple places for $160 (type in Google “410a Refrigerant”). So he effectively charged me for 25lbs of refrigerant when my house only needed 2lbs. Somehow adding 2lbs of refrigerant and just looking at two units and declaring them good and then using two of my filters (one of which I put in) qualifies as a job costing $373.00. When I called the company to discuss what happened the woman I spoke with yelled at me and told me that they did exactly what we hired them to do; she even misquoted their own website which clearly states that they will put in filters they supply (check out their website as of 4/19/2018). One last comment was that the technician complained about the job said he didn’t want to go outside because it was raining (very lightly) and said he was nearly too big to get into the crawl space to properly check the unit (which I wonder if it meant he was too big to properly check the unit which is why he couldn’t find the leak).