Credit Union of the Rockies used to be a good institution, but it seems they have lost all customer service. I had been with them for 15+years.
We had financed a car and our home and had a standing line of credit.
We maintained a healthy balance in our accounts and were never late on a payment (actually we always paid our loans off early).
Anyway, we were buying a condo as an investment and needed a mortgage for about 25% of the property (we were bringing a 75% down-payment to the table).
Credit Unions of the Rockies uses a mortgage broker, we applied and the service we received was appalling: Keith Schnell, the Loan Officer with CU Members Mortgage was very slow to communicate and even though we applied 6 weeks prior to the closing.
He was still messing around two days before closing.
We ended up taking a short term loan from another source and closing without the loan from the Credit Union of the Rockies.
The poor performance of Mr. Schnell and CUR costs us time, a $400 appraisal and put our $5,000 earnest money at risk.
I have had almost no follow up from the CUR even though I left messages and send a letter when closing our accounts.
I can not recommend Credit Union of the Rockies or the Credit Union Members Mortgage.