We hired Creative Tax Solutions to fix the problems related to our taxes. We paid them in advance for 2 years. When they first called us, they were polite and were prompt at answering all our questions. This was the reason, we selected them for our firm. What we did not know was that they would change completely after receiving their advance amount.
My experience was pathetic and after two years of dealing with them, I am not sure what to say. They have done nothing and have made fool of us. We are still in the same situation that we were before. If anything has changed, then it’s our frustration level. We are more irritated with the tax problem as it has grown to an unimaginable level.
If they would have attempted to fix the problem, we would still be at a better side of the situation. But, the worst part is that they never tried to resolve the problem, rather they tried to ignore them. Here are few things that we experienced that clearly shows how irresponsible and ignorant they are.
Within these 2 years, six representatives have been changed for us. There have been change of email addresses and we were the last ones to be informed. Many times, we sent them mails and it was returned due to the incorrect email address.
There were cases when we received list of things to be done through their representative via email and when we called on the number listed in the mail, it went to the voicemail and no one ever answered. We had to keep calling them for updates.
Their website keeps changing and the domain address as well. One day, their email is [email protected] and the other day it becomes [email protected] We were dealing with all these problems in addition to the tax problem that we already had. In short, they increased our problems, instead of settling them.
Once, we had to call them and email them numerous time to get hold of a person. After paying in full for complete 2 years, this is what they did. Many times, they even become rude when we keep asking for the results. They say that these things take time. But, never suggest, how much. This was a great problem while dealing with them.
My company has lost a lot of money because of paying unnecessary taxes. In these two years, there was nothing done from their end to get us the solution that we were looking for. They call themselves as experts, however, I find them frauds. They have never done what they promised for.
I sent many mails and have received half of the replies on those emails and rest of them were unheard. If this is what a company does to its customers after receiving the payment in full, it is better to do it all yourself. Creative Tax Solutions are good for nothing. Take my word or you will regret later.