Creative Classics

My second experience, however, was a disaster.

It pains me to write this review because my first experience with Creative Classics was great.  My second experience, however, was a disaster.

So let’s set the context…shall we?  A frog and frogette are busy furnishing their newly acquired lily pad.  Creative Classics has an absolutely gorgeous dining room table on display.  We order one just like it from the manufacturer, customize it to our exact specifications, and have it delivered along with a cabinet that is perfect for holding the small receiver that we use to pump music into our living and dining rooms.  All’s well and good–table and cabinet arrive, are delivered promptly, and we’re happy as two frogs can be.  Then things start to go awry…

While purchasing the table we also notice a bench that we think is perfect for our sunroom, but as it’s a bit on the spendy side we wait till CC’s end of year sale and order one for pick-up in the Thanksgiving time frame, 6 to 8 weeks away.  8 weeks go by…nothing.  I call CC and inquire about the bench.  Only to be told that, “yes” the piece has been completed, but “no” they won’t be picking it up from the manufacturer till after the holiday.  They’re too busy.  Disappointed, I wait through the next 10 days expecting a call that the bench is at the warehouse, and…again…nothing.  So I call again, and am told this time that they’ve had the bench for almost a week, but gave up trying to contact me because I don’t have voice-mail.  Don’t have voice-mail?  Are they kidding?  I *only* have a cell, so not being able to reach my voice-mail is…well…pretty close to impossible.  Moreover, what about calling my wife, whose number CC also has, or perhaps an email?

Anyway, I try to make arrangements to pick up the bench and am told that there are no evening nor weekend hours at the warehouse–basically that unless I’m willing to take off from work, I don’t get my bench.  (CC’s owner explains this as an overtime issue.  Though he could simply skew the warehouse’s hours to accommodate his customers without his employees incurring overtime.)  I try over the next three weeks to find a time to get to CC’s warehouse, but just can’t get away from work.

Finally, in my frustration, I try to arrange for delivery so that I can have the bench before the Christmas holiday.  I wait in vain for another week and…again…nothing:  No call from CC’s warehouse, or from the store, no email, nothing.  At that point I give up and inform CC that I was no longer interested in completing the transaction.  CC didn’t even argue–made no attempt to squeeze in a delivery–just sent me a check for the deposit that they’d had in their account for almost 3 months!

WTF?  I’d give CC three stars based on the strength of the first purchase, but Dirty Scam’s own definition of 3 stars is “A-OK”, and that’s not how I feel about Creative Classics.  Plain fact is, I won’t shop there again.  I feel like I got the shaft because this was a small transaction–one not worth their attention–and that’s a shame.

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3 reviews on Creative Classics

  1. I didn't know about Creative Classics long before.

    Creative Classics, which I just discovered a few weeks ago, will be my first stop anytime I need new furniture. Ms. Kelly Dashner, one of their sales and design associates, was a model of expertise, helpfulness, and thoroughness.

    Plus, unending patience in answering my cascade of questions. Thanks to her superb advice, I chose bedding that has turned out to meet my needs exactly. I have never had a better experience in choosing a product anywhere.

    Christine of their customer service staff took special care to ensure that the manufacturer shipped the bedding to the Creative Classics warehouse as soon as possible. Scotty and an assistant, both from the Creative Classics delivery team, arrived exactly when promised and set up everything quickly and flawlessly. Finally, the Creative Classics website says that their furniture is made to order in the United States, another great reason to shop there.

  2. a store representative who was extremely thorough in introducing me to American Leather's line of Comfort Sleep Sofas.

    a store representative who was extremely thorough in introducing me to American Leather’s line of Comfort Sleep Sofas. Even though I need this sofa in my new Philadelphia condo and she technically couldn’t sell it to me because of the manufacture’s territorial sales restrictions, Ann took her time to fully explain all the options this furniture line offers.

    Not only was she extremely knowledgeable, she offered additional product advice in a friendly and professional manner. You can be sure I will return to this store the next time I want to purchase furniture for my Virginia home! Thanks, Ann, for providing a wonderful customer experience! Creative Classics is fortunate in adding you as a member of its store’s staff.

  3. I would easily order more from this store.

    My experience with Creative Classics has been so positive, that I wanted to give them an appreciative shout-out for their service and product lines. I just placed an order for a new chair, working with Danielle, who could not have been nicer and made the fabric selection so easy, thanks to her eye for color and encyclopedic knowledge of the sample swatches. Her colleague Ann was equally pleasant.

    A few years ago I ordered a sofa from this same design store and that was a great experience. The delivery was even done by store personnel. This is a small family-owned business in the heart of Old Town, Alexandria, and their furniture has integrity–American made, high-quality woods, and something that I especially like, small-scaled pieces, perfect for city living. I would easily order more from this store.

King Street 906
Alexandria 22314 VA US
Get directions
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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