Comenity Bank

Poor Customer Service

Comenity Bank handles the retail credit card for Pottery Barn and is immensely frustrating to deal with.

I’ve been a cardholder for over 10 years and today I completely lost it because I have a large “rewards” for over $2000.

I applied it to an order, however the items are not being shipped until a week after my statement closing date so they said just go ahead and pay it and then you will have a credit balance?! Um, why should I be giving my cash to you so you can collect interest on it and wait for a refund when it should be deducted immediately when I make the purchase.

Currently at 5 phone calls with all different customer service agents who can’t help me and just keep transferring me to “someone” who knows how to do this and “can” help me.

Sweet jesus, do yourself a favor and just use an airline miles or hotel points credit card and run like hell from any of these dept. store brands.

I have been satisfied up until now, but am considering closing this account after this debacle.

Poor customer service. Over an hour of my time wasted and NO RESOLUTION.

Is Comenity Bank a legit?

Comenity Bank is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 62 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Comenity Bank located?

Comenity Bank is headquarted at United State. You can contact Comenity Bank by dialing (800) 675-5685 or visit their website about.comenity.net.

How much monetary loss is incurred by Comenity Bank’s customers?

According to Comenity Bank’s customers, a monetary loss of US $3365 has been reported. The severity of entire incident reports is high.

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62 Reviews on Comenity Bank

  1. Comenity is scam bank

    Comenity bank is an absolute scam of a bank. I had a credit card through buckle that was backed by Comenity bank. I paid card off in full and then received a bill the very next months for more charges. I paid these charges and closed the account and then received another bill for more charges. Contacted customer service to ask what this was if my account was closed. I kept being told it was late fees from when the card was active. They continued to charge me late fees and even reported it to credit causing my credit to drop 90 pts. I paid an additional late fee for this bank which I’d say uses this practice on a regular basis to generate more money in lowest way possible for people who are not made aware. Do you your homework and make sure this bank is not backing your retail credit card cause they will continue to ask for money no matter how many times you pay your bill.

  2. Credit card line opened without authorization

    Opened a credit line with this company and out of nowhere they added a 2nd line of credit without my knowledge!

Reviews: 62
Reported Loss : 3365 $
Severity : High
Reported by : Anonymous
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