Columbine Federal Credit Union sucks! So I got a motorcycle a few months ago through them.
I recently got a credit card with another institution that offered 0% apr and flier miles so I called them as I normally would to pay my bill.
There computer system has never let me sign on, I had told them this but it was never resolved so I call in my payments.
I told Lauren I wanted to pay off my note. She told me I had to go to a local partner credit union to do it.
I did and they wouldn’t accept payment as a credit card. I called Lauren back and she put on a gentleman whose name I don’t remember.
He told me the issue was that “he wasn’t making anything off me if I paid it in full” he told me I could pay $1000 a month or if I wanted to pay it off, he would have to charge me a $90 fee so he “could make something” I said ok.
He told me he ran the card and I’d be getting a receipt in my email. A week later I hadn’t gotten an email so I went to the actual Credit Union.
Wes Wesley told me that he would run the card the next day bc he didn’t have approval for such a large payment.
I told him I just want to make sure they know I’m not, not paying my bill, to which he said “I’m not worried about that” I gave him my number and asked him to please call me if there were any issues.
It’s been another week and finally I get a call from CFCU…. to tell me my bill is overdue.
Wes looked me in my eye and told me he’d help me and call me if there was an issue and NO ONE has ever called me to help me pay my bill, only to tell me it’s over due.
Now I’ve lost the promotion for free miles so I’m just going to do a balance transfer because I don’t want to be in business and will never be in business again with this financial institution. So long free vacation miles… thanks Columbine!