Cocoon Urban Day Spa



So, the girl at the front register decided that the original service that was booked was not identical to the treatment on the site…

Let’s take a look at the facial services in question:
“Voucher for O2 Blast + Dermaplanning + Peel” VS. “O2 Facial + Dermaplanning + Peel”

Felt extremely overcharged, ripped-off paying an additional $114 – I am sad I had to argue with the girl at the front the difference between the service Oxygen “blast” in contrast with the Oxygen “facial”. The groupon stated it was an “Oxygen blast”. I am extremely disappointed that I had to pay on top of the voucher. This verbage is something we should not have to read on closer inspection, I find it confusing and not worthy of going back.

As far as Cocoon Urban location in SOMA… I am never going back to this office again as long as the girl at the front register cannot respect the services offered in-person; that were confirmed online. She also argued with me on what a “deposit” was when you confirm a booking. Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off. I have never WASTED SO MUCH TIME ARGUING HOW TO HANDLE A DEPOSIT. WHY WOULD YOU CHARGE FOR A DEPOSIT!

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1 review on Cocoon Urban Day Spa

  1. Cocoon Urban Day Spa Scammer.

    we walked in and firstly no one greeted us, no hello or anything just one of the therapists asking us if we were the party at 1pm (not the receptionist), then they just said for us to all just pick a color.

    It was a circus to say the least we didn’t know what was going on, and it was supposed to be a special day for my sister. After we sat down they treatments started and after a long while they offered us some drinks and nibbles which was nice as I was very unimpressed at this point.

    The treatments were very good though they did a great job of our nails. But I think our overall impression was ruined when we arrived. I would recommend for the treatments but not for the over all experience of the place.

Reported Loss :160 $
Severity of Scam :High
Reported by : SarajeetD
Views :