I have been going to City Eyeworks for several years now and will never go back. I suggest you go elsewhere unless you enjoy dealing with a rude, unhelpful, and incompetent staff, being blamed for issues that aren’t your fault, or getting the wrong prescription.
Last year, I got an eye exam for new contacts. I was given the wrong prescription, in that they ordered the wrong contacts in the wrong strength and gave them to me. I had fuzzy vision, depth perception issues, and headaches, until I figured it out and got the correct prescription.
No apologies given. Apparently, my contact lens prescription wasn’t updated and neither were the correct charges submitted to my insurance. When I went to get contact lenses from another retailer at the end of the year, because I no longer trust City Eyeworks with anything to do with my eye health, they refused to release my prescription, saying it had expired!!
They said they only approved an eyeglass exam and not a contact lens exam, even though I have only purchased contact lens from them and went to get new contact lenses. I was never notified of this discrepancy and regardless the fee should have automatically been deducted from my insurance, as it has been every year. It doesn’t make any sense why they do a contact lens exam yet not update my contact lens prescription.
The office wanted me to come in for another eye exam, which I refuse to do. Why should I give them more money to correct their mistake? Now I’m out my eye benefit for the year. I have been suffering from severe health problems that have incapacitated me and now I will legally blind without my contacts. Please don’t patronize such a horrible business. The front desk staff is the WORST I have ever dealt with, they are costing the doctor business. Go elsewhere!!