City Eyeworks

The front desk staff is the WORST

I have been going to City Eyeworks for several years now and will never go back. I suggest you go elsewhere unless you enjoy dealing with a rude, unhelpful, and incompetent staff, being blamed for issues that aren’t your fault, or getting the wrong prescription.

Last year, I got an eye exam for new contacts. I was given the wrong prescription, in that they ordered the wrong contacts in the wrong strength and gave them to me. I had fuzzy vision, depth perception issues, and headaches, until I figured it out and got the correct prescription.

No apologies given. Apparently, my contact lens prescription wasn’t updated and neither were the correct charges submitted to my insurance. When I went to get contact lenses from another retailer at the end of the year, because I no longer trust City Eyeworks with anything to do with my eye health, they refused to release my prescription, saying it had expired!!

They said they only approved an eyeglass exam and not a contact lens exam, even though I have only purchased contact lens from them and went to get new contact lenses. I was never notified of this discrepancy and regardless the fee should have automatically been deducted from my insurance, as it has been every year. It doesn’t make any sense why they do a contact lens exam yet not update my contact lens prescription.

The office wanted me to come in for another eye exam, which I refuse to do. Why should I give them more money to correct their mistake? Now I’m out my eye benefit for the year. I have been suffering from severe health problems that have incapacitated me and now I will legally blind without my contacts. Please don’t patronize such a horrible business. The front desk staff is the WORST I have ever dealt with, they are costing the doctor business. Go elsewhere!!

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1 review on City Eyeworks

  1. City Eyeworks Is Scam.

    I had scheduled appointment and after waiting for 50 min, asked a receptionist for how much longer I am to wait. I was called by an assistant right away, got two pre-tests done and was told to go back and wait for the doctor (Taketa).

    I left sharp at one hour after my appointment was scheduled, and it was the first time when receptionist apologized for the delay. Dr. Taketa left a voicemail later with apologies and offered to re-schedule my appointment. I don’t know if they are good at their craft, but I know that they have no respect for their patients time.

25th Avenue Northeast 5101
Seattle 98105 WA US
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Reviews:1
Reported Loss :350 $
Severity of Scam :High
Reported by : anonymous
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