Not a trusted banking partner. Have banked Citadel for 20 smthg years and will be closing all accounts and would deter anyone from banking with this institution.
My son was a victim of fraud and Citadel did NOTHING to help prevent or protect us.
99% of the time checks Ive deposited over the years always had some hold on them, even for lower amounts.
However due to POOR teller decision NO hold of any kind was placed on a $4800 chk.
To make matters worse the branch mgr at this location treated me with such disrespect and absolutley zero customer service.
Not one ounce of empathy but instead treated me like the criminal instead of the victim.
With so many banking options you can definitly do better for your money than this place!