Honestly, the WORST car service I have ever had. I am never going back to Chapman again for service. First, they forgot to tint my windows when I bought my 2018 tiguan (we paid for tinting). Then the service person couldn’t even tell if my windows had been tinted or not when I called. I had to call them multiples times before I could get an answer. And then, I took my car in for a repair for a faulty part and they had to special order the parts which in itself not a big deal.
But, Pete never bothered to call when he got the parts in and then he told me it would be a quick fix and that it would be done by 1pm. Called at 2:30 and it wasn’t done and it took me calling 5 times and angrily telling the operator to find out if my car was ready to get an answer at 5:30pm. Basically, they never call you back and they are horrible. NEVER GO HERE