Chapman Volkswagen Scottsdale

The WORST car service

Honestly, the WORST car service I have ever had. I am never going back to Chapman again for service. First, they forgot to tint my windows when I bought my 2018 tiguan (we paid for tinting). Then the service person couldn’t even tell if my windows had been tinted or not when I called. I had to call them multiples times before I could get an answer. And then, I took my car in for a repair for a faulty part and they had to special order the parts which in itself not a big deal.

But, Pete never bothered to call when he got the parts in and then he told me it would be a quick fix and that it would be done by 1pm. Called at 2:30 and it wasn’t done and it took me calling 5 times and angrily telling the operator to find out if my car was ready to get an answer at 5:30pm. Basically, they never call you back and they are horrible. NEVER GO HERE

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1 review on Chapman Volkswagen Scottsdale

  1. Chapman Volkswagen Scottsdale Bad Service.

    Refused to give approval numbers in writing over email. Said not possible to discuss terms unless I go to the dealership Quoted me off the lot price 4K higher than listing with no information on what that includes. Presumably so they could bait and switch later.

    Refused to provide the online application approval through VW their website is promoting. (Volkswagen allows this?) Harvested my information without my consent (bait and switch).

    The deal was you provide an approval or decline if I provide you my information. You took my information and are refusing to provide me with an approval or decline. This also impacts my credit rating. This is an FTC/FAIR CREDIT VIOLATION.

    This is all after being told exactly what I want. Chapman Volkswagen needs to wake up and try visiting a dealership that’s got their shit together. I’d suggest you start with Audi.

Reported Loss :150 $
Severity of Scam :High
Reported by : anonymous
Views :