Chapman Dodge Chrysler Jeep Ram

Worst experience ever

Went in with a intention of trading my 2008 Toyota rav 4 with an open mind got handed to Brad Fraser Worst experience ever Didn’t pay attention to what I wanted ideally was more concerned about laughing and cracking jokes and pushing me out the dealership to do home work due to it being 7-8 pm and his other customers beucase of time

I realized there were rebates available and me making 15 k a month previously and before mentioning my other job to help me qualify $1000 down room to move I continued to follow up all day the next day when told me I would have an answer and options by330pm Got a response 7with a sorry was with a customer haha and then asked for an answer and he said you don’t qualify

Me being in 3 years of car sales for dodge previously know everyone qualifies for something so the next day I find out I qualify for 20k and there is rebates on cars to help me get into a new car would have been nice to know at the time still in the market today never I repeat never have I ever meet a uneducated car salesmen who openly admitted to not being committed to a dealership btw

he said ” if I get any better pay opportunity from another dealer I bounce ” and to be I felt Mia guided and handed off to someone who doesnt care about the customer more then numbers I don’t know why they hired this shady guy by will not recommend anyone shop from. Here let alone home there are other dealships with in 20 miles that treat and sit down with you and lay out options and not to mention not flirt with there gf who is with you

Is Chapman Dodge Chrysler Jeep Ram a scam?
Chapman Dodge Chrysler Jeep Ram is a scam and a bad service provider as per the report filed on dirtyscam.com, They are not aggressive toward their customer satisfaction and complaint grievance.
Is Chapman Dodge Chrysler Jeep Ram a legit?
Chapman Dodge Chrysler Jeep Ram is not a legit business owner or provider, you should take all precautions/measures before buying or using their services.
How many reviews submitted by Chapman Dodge Chrysler Jeep Ram consumers?
There is/are 38 review(s) posted about Chapman Dodge Chrysler Jeep Ram and its indicate that the severity of the scam is High.
Where is Chapman Dodge Chrysler Jeep Ram located?
Chapman Dodge Chrysler Jeep Ram is located at 3800 89th St, Scottsdale, AZ 85251, USA. You can contact Chapman Dodge Chrysler Jeep Ram by dialing (480) 424-3559 or visit their website chapmandodge.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary losses incurred by Chapman Dodge Chrysler Jeep Ram customers?
750 $ monetary losses incurred by Chapman Dodge Chrysler Jeep Ram customers.
The reviews, complaints and scams about Chapman Dodge Chrysler Jeep Ram are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Chapman Dodge Chrysler Jeep Ram. If you have any issue with Chapman Dodge Chrysler Jeep Ram incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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38 reviews on Chapman Dodge Chrysler Jeep Ram

  1. Chapman Dodge Chrysler Jeep Ram Is Scammer

    Ripped me off on Synthetic Oil Changes I had purchased buy one get three more free from Earnhardt Dodge. Since cost was higher I asked of time limit and was told none as I get one every . Was told good at any Chrysler Dealer. Had three to go went to Chapman. Service writer gives me a regular instead states his mistake and still have three if pay for the regular or lose a synthetic credit.

    Went in for next one and told had none time limit expired on them. He had same smirky attitude day gave regular instead that I paid for to keep my Synthetic credits. This happened ago and have never gone back again.

  2. The customer service over the phone is sub-par at best.

    I recently bought a used car from this dealership, and had a wonderful experience with the salesman and with the financial officer at the time of purchase. Had I written a review at that time, I would’ve given a 5-star rating. However,

    I’ve tried calling the dealer about issues I’ve had and every time I get directed to a different person or line that tells me they will call back when the person I need to speak to is in the office.

    The thing is, the person I need to speak to changes with each attempted call, and I cannot get my issues resolved or my simple questions answered. The customer service over the phone is sub-par at best.

  3. I feel a five star rating was well deserved.

    I should have given a one star rating, because of the lack of communication between the service writer and the technician or technicians that worked on my car. Being told your vehicle would be ready for pickup at 5pm. I rushed down there, to find out it is not.

    Then I was told I would have to come back the next day. But I chose not to give it a one star rating because Leo my service writer asured me he would take care of any inconveniences. With that being said, and Leo being a man of his word, he for filled all his promises. I feel a five star rating was well deserved.

  4. They are not accredited by BBB. I see why.

    Purchased a Dodge Journey June new. it is now October 30th of 2018 and I have not received a copy of the contract for my records. No title with lien holder, nothing. Getting the runaround when I go in to talk to the Finance Manager, Nick Aliakbar, in Scottsdale AZ. There must be something they don’t want me to see.

    Even on the packet they gave me to keep with the vehicle it states I need to read the service agreement to see what it covers! Went on their chat sight and still waiting for a response. I thought car salesman and dealerships had changed in the last 20 years. Not with these people, really sad. They are not accredited by BBB. I see why.

  5. Do NOT trust this SERVICE DEPARTMENT!

    I took my Dodge Challenger for routine Oil Change and Tire Rotation today. I was told there was a “nail in my tire and it is not repairable”. They could not replace the tire as they didn’t have one in inventory (thankfully). I approached my car and noticed that there was no spare on the car.

    I thought that was odd as the nail was supposedly in the passenger/front tire. Heat and bad front tire seems like a bad mix. I took my car home and inspected the tire.

    There is a small, what appears to be puncture, on the tire. It is 1 and inches from the crown (outside edge) of the tire and is on the outside edge of the outer most tread ring. I get the policy that their facility will not repair it as it is outside the tread ring by about a millimeter. The problem is there is NO NAIL and my tire is NOT LEAKING air.

  6. unless you just have time and money to waste.

    DON’T go to their service department unless you want to be scammed! They will treat you like gold until you post a 5 star review, and they just put a band-aid on the problem. When the “fix” fails within 3 weeks and you go back, you will just get the run around! Two transmissions later and suddenly they say they no longer have any idea how to fix the issue, so it must be the way I drive the vehicle that is causing the problem. This is a Pacifica that has had the SAME PROBLEM since I bought it.

    And now suddenly they just day there is nothing they can do and recommend taking the vehicle elsewhere – after they’ve trashed the resale value by needlessly replacing two transmissions. Why not just admit that your service technicians CANNOT FIGURE IT OUT?? It never was the transmission in the first place and I told you that. Do not buy a Chrysler, do not go to this dealership for service – unless you just have time and money to waste.

  7. I purchase my vehicle at Chapman Dodge and had a great salesman.

    I purchase my vehicle at Chapman Dodge and had a great salesman. Unfortunately he left and I referred a friend to purchase a dodge truck at Chapman. Rudy was the salesman – I was told that a referral fee was going to be sent out. Well three months later NOTHING!

    I have been calling and calling about this for the past three months. Every time I call in I keep getting the run around from Rudy. He assures me that he’s going to be taken care of it and its being sent out that day.

    I would NOT recommend anyone purchase a vehicle from him! He doesn’t stick by his word and this is a person that I would want to do business with.

    December 15, 2018

  8. Horrible.

    Horrible. Salesman promised me great deal. I get down there and make the mistake of telling them I’m preapproved for 25k. So car that was 17,695k on the interest is now 17,995 upon arrival.

    I said that’s not a deal that’s more then Internet price and almost 3k in bs taxes. They also low balled my trade in value. They also showed me a kelly blue book for 20,049 for the car, but selling it for 21,995. Total bait and switch. Epitome of used car salesmen. Here are the taxes and bs fees.

  9. I do not recommend this dealership.

    I do not recommend this dealership. I regret buying my car from them. They did a horrible job on my we owe items, and have failed to return my calls or emails.

  10. Everything from start to finish was seamless and my car drives so smooth again!

    Glad I made the call and decided to bring my car back to Chapman. I had just purchased it from their other location on Bell Rd. in Phoenix about a year and half ago so it was still under warranty. It needed some stuff done with struts, mounts, transmission and what have you.

    Bill Wardingley was the service advisor I dealt with. He handled everything from getting the claims filed, rental car on location, actually fixing my car and getting my car back to me 24 hours + later. Everything from start to finish was seamless and my car drives so smooth again!

  11. NOT NEED TO BE PATCHED confirming what I believed to be true.

    Thus, I took my car to Discount Tire nearby. They told me they’d gladly repair the tire if it actually required repair and said but it is not leaking and does NOT NEED TO BE PATCHED confirming what I believed to be true.

  12. takes great care of me and my Jeep!

    Chapman Dodge Chrysler Jeep Ram has performed consistently great work on my Jeep Wrangler. I highly recommend them. Anthony, in the service department, takes great care of me and my Jeep!

  13. I'm super happy with my experience here though, I'll be back next time.

    Had a good experience with Chad as my service rep, he is the most friendly service rep I’ve had so far. I actually switched dodge dealerships because I wasn’t getting good service at the one in Tempe. I’m super happy with my experience here though, I’ll be back next time.

  14. Great service

    Great service, not pushy, helped us get out the door fast on New Years Day!

  15. Great service on our jeep.

    Great service on our jeep. Lee Sorenson and Leo Leufkens are top notch. We had a carpet issue we took back to the original dealer in Avondale which was not repaired correctly.

    We called Chapman, explained the issue, and Lee said his team would take care of it. Dropped the jeep off to Leo and Chapman service did a great job repairing the jeep. We’ll be taking our vehicles there move forward.

  16. Not doing that again.

    Bought my Jeep there in . I went in for an oil change on Tuesday, 11/28, and it took 2 1/2 hours. Not doing that again.

  17. Bad Service Provide

    This was amongst the most unpleasant buying experiences I’ve ever had.

  18. They are a scam.

    So, I brought in my Jeep to get a headlight bulb changed and look at the A/C as it was blowing hot air about a month and a half ago. They call me after doing an inspection and informed me that the radiator is also cracked and leaking.

    Thus, the complete radiator needed to be replace ($1,000). I told them I would like to hold off as that didn’t make sense for a 2013 Jeep. They proceeded to tell me it is very important to get this fixed as you don’t want to run with an overheated engine. My dad has run an automotive shop in CA for over 30 years so I always call to discuss with him prior to getting things fixed. A cracked radiator in a 3 year old vehicle made no sense to him (but possible) and advised me to get a second opinion. So,

    I brought my Jeep to get a second opinion at another shop in the valley, who notified me after testing for a day, they did not uncover any cracks or leaking with the radiator (through pressure testing etc.).

    Lets just say I will never take my car to this dealership again for service… They cannot be trusted. Please everyone go get a second opinion on recommendations from dealerships! They are a scam.

  19. I have enjoyed coming to this new service facility.

    Jeep Service: Bill Wardingley does a fine job. He knows the vehicles and is great at keeping you informed. I have enjoyed coming to this new service facility.

  20. Brandon was the best!

    Brandon was the best! I have bought many cars over the years and have never had a better experience. He went above and beyond to get us a smokin’ deal on the exact vehicle we wanted.

    The entire staff was friendly and helpful and the dealership is beautiful! Tons of inventory and if they don’t have it, they can get it and beat any other dealer. Trust me we shopped around and Chapman was the one who came through! Thanks Brandon and team!!

  21. He is extremely rude!!!

    I paid close attention to how my truck ran over the next few weeks. Again I noticed a slight coolant leak, engine fan turning on abnormally often and this time I even noticed the needle in the temperature gauge never even moved no matter how long the engine ran for.

    That got me thinking, so I took it to someone I trusted, and that was indeed the case. On Dodges, when the thermostats go bad, they lock in the “open” position, this can cause the fan to stay on and if it’s bad, even a slight coolant leak. I also was told that the only thing the guy did to “fix” my check engine light was unplug it from the thermostat.

  22. We'll be taking our vehicles there move forward.

    Great service on our jeep. Lee Sorenson and Leo Leufkens are top notch. We had a carpet issue we took back to the original dealer in Avondale which was not repaired correctly.

    We called Chapman, explained the issue, and Lee said his team would take care of it. Dropped the jeep off to Leo and Chapman service did a great job repairing the jeep. We’ll be taking our vehicles there move forward.

  23. Great customer service .

    Great customer service . Dan Boardman is top notch . He is attentive and very knowledgeable and ready to assist.

  24. Never Again

    I turned around and drove back to the service department, which was suddenly a ghost town with not one advisor to be found. It was seriously like I remember Fred Flintstone in the opening credits stopping everything he was doing as soon as the the sundial struck 5:00, clocking out and rushing home. Even the lone mechanic was about to close the garage door when I grabbed his attention.

  25. The customer service over the phone is sub-par at best.

    I recently bought a used car from this dealership, and had a wonderful experience with the salesman and with the financial officer at the time of purchase. Had I written a review at that time, I would’ve given a 5-star rating.

    However, I’ve tried calling the dealer about issues I’ve had and every time I get directed to a different person or line that tells me they will call back when the person I need to speak to is in the office.

    The thing is, the person I need to speak to changes with each attempted call, and I cannot get my issues resolved or my simple questions answered. The customer service over the phone is sub-par at best.

  26. Was really happy with my salesperson

    Was really happy with my salesperson. My finance rep tried to include a $3.000 after market warranty but after I threatened to leave the dealership he took the service contract off.

    As a side note, I was able to buy a full factory warranty from Mopar for $1,200 with no interest. The only other issue was that my salesperson did not respond to a couple of questions once the sale was completed.

  27. I wanted my spare key! Didn't hear back!

    Purchased my Jeep from here about 4 years ago. Was not happy with Sales Rep. Rudy! Promised this and that, before purchase and failed to comply. One of the things was a spare key for my Jeep.

    He said there was a spare key, he just had to “look for it”. Never heard back nor replied to my emails. I wanted my spare key! Didn’t hear back!

  28. Was really happy with my salesperson.

    Was really happy with my salesperson. My finance rep tried to include a $3.000 after market warranty but after I threatened to leave the dealership he took the service contract off. As a side note,

    I was able to buy a full factory warranty from Mopar for $1,200 with no interest. The only other issue was that my salesperson did not respond to a couple of questions once the sale was completed.

  29. Was not happy with Sales Rep. Rudy!

    Purchased my Jeep from here about 4 years ago. Was not happy with Sales Rep. Rudy! Promised this and that, before purchase and failed to comply. One of the things was a spare key for my Jeep.

    He said there was a spare key, he just had to “look for it”. Never heard back nor replied to my emails. I wanted my spare key! Didn’t hear back!

    The Service Dept. is awesome! My service guy is Dave Flores! Very helpful and great customer service! No complaints there.

  30. The constant e-mails and flyers in the mail are pretty off putting.

    I have to admit the service has always been good to me. I just used the Chrysler Service Center (purchased a used ’08 PT). Over the past 8 years I used the VW Service Center (01 Beetle) at this same location. The Service Techs have always been friendly and helpful but as a 6 sigma trained individual, I can tell their internal communication could use some process improvement.

    My biggest complaint is the marketing and it seems to be a trend with another dealership i deal with for my Xterra. The constant e-mails and flyers in the mail are pretty off putting. It would be one thing if it was once every six months, but instead it comes in weekly.

  31. There was some discouraging lack of communications and misinformation from my service

    I had three warranty issues with my Ram Sport (localized paint bubbling/damage, rattle in dash, occasional harsh transmission shift), and took the truck in for service.

    There was some discouraging lack of communications and misinformation from my service writer, and while the factory paint bubbling was fixed, overspray was left all over the vehicle.

    However, Jamie Cox and Tina Escoto were able to review my service records and truck, and get everything straightened out to my satisfaction.

    Their actions were commendable in addressing my concerns with workmanship, and they went above and beyond expectations in trying to diagnose the intermediate dash rattle.

  32. I literally searched all around town on deals and this place beat them all.

    I just bought a Jeep Grand Cherokee from this dealership, and it was a great deal! My brother’s gf got a car from here too, and so will the rest of my family. I literally searched all around town on deals and this place beat them all.

    Walter Alfaro and Johann gave us the best customer service experience I’ve ever had (by far) when car shopping, which can be grueling. If you need a car from anywhere in the valley, check out this place, they’ll take great care of you.

  33. I will not take my car for service any other place.

    I have been going to this location since I purchased my Jeep Patriot in 2012 and can not express how great the service is. I work with Dan Boardman who is honest, knowledgable, upfront and dependable. I truly appreciate how he takes the time to explain things…I will not take my car for service any other place.

  34. mark in the service department is as good as they come.

    mark in the service department is as good as they come. My service was done earlier than expected, the work was amazing, and it was done cheaper than expected.

  35. My salesman had the day off when I called to schedule an apt to pick up the vehicle.

    So I ordered my 2019 Scat Pack from Chapman Ford. Vehicle was delivered as promised and on time. My salesman had the day off when I called to schedule an apt to pick up the vehicle.

    I was greeted by Walter-the GSM. Walter made me feel like he was genuinely happy to have me at his dealership, and took nearly 1/2 an hour of his own time to not only find my vehicle but walked me out to it then drove with me to detail. Very impressed 🙂

  36. I was greeted by Walter-the GSM.

    So I ordered my Scat Pack from Chapman Ford. Vehicle was delivered as promised and on time. My salesman had the day off when I called to schedule an apt to pick up the vehicle. I was greeted by Walter-the GSM.

    Walter made me feel like he was genuinely happy to have me at his dealership, and took nearly 1/2 an hour of his own time to not only find my vehicle but walked me out to it then drove with me to detail. Very impressed 🙂

  37. I definitely suggest stopping by to see these guys.

    Went in to get work done on my Jeep. Travis Mcmasters and the Service team was great! If your looking for great place to get maintenance done on your Jeep, I definitely suggest stopping by to see these guys.

  38. Glad I made the call and decided to bring my car back to Chapman.

    Glad I made the call and decided to bring my car back to Chapman. I had just purchased it from their other location on Bell Rd. in Phoenix about a year and half ago so it was still under warranty. It needed some stuff done with struts, mounts, transmission and what have you.

    Bill Wardingley was the service advisor I dealt with. He handled everything from getting the claims filed, rental car on location, actually fixing my car and getting my car back to me 24 hours + later. Everything from start to finish was seamless and my car drives so smooth again!

89th Street 3800
Scottsdale 85251 AZ US
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Reviews:38
Reported Loss :750 $
Severity of Scam :High
Reported by : Anonymous
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