Chapman Dodge Chrysler Jeep Ram

Worst experience ever

Went in with a intention of trading my 2008 Toyota rav 4 with an open mind got handed to Brad Fraser Worst experience ever Didn’t pay attention to what I wanted ideally was more concerned about laughing and cracking jokes and pushing me out the dealership to do home work due to it being 7-8 pm and his other customers beucase of time

I realized there were rebates available and me making 15 k a month previously and before mentioning my other job to help me qualify $1000 down room to move I continued to follow up all day the next day when told me I would have an answer and options by330pm Got a response 7with a sorry was with a customer haha and then asked for an answer and he said you don’t qualify

Me being in 3 years of car sales for dodge previously know everyone qualifies for something so the next day I find out I qualify for 20k and there is rebates on cars to help me get into a new car would have been nice to know at the time still in the market today never I repeat never have I ever meet a uneducated car salesmen who openly admitted to not being committed to a dealership btw

he said ” if I get any better pay opportunity from another dealer I bounce ” and to be I felt Mia guided and handed off to someone who doesnt care about the customer more then numbers I don’t know why they hired this shady guy by will not recommend anyone shop from. Here let alone home there are other dealships with in 20 miles that treat and sit down with you and lay out options and not to mention not flirt with there gf who is with you

Is Chapman Dodge Chrysler Jeep Ram a scam?
Chapman Dodge Chrysler Jeep Ram is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Chapman Dodge Chrysler Jeep Ram legit?
First Chapman Dodge Chrysler Jeep Ram is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Chapman Dodge Chrysler Jeep Ram’s consumers?
There is/are 38 review(s) posted about Chapman Dodge Chrysler Jeep Ram and it indicates that the severity of the scam is High.
Where is Chapman Dodge Chrysler Jeep Ram located?
Chapman Dodge Chrysler Jeep Ram is located at 3800 89th St, Scottsdale, AZ 85251, USA. You can contact Chapman Dodge Chrysler Jeep Ram by dialing (480) 424-3559 or visit their website chapmandodge.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Chapman Dodge Chrysler Jeep Ram’s customers?
According to the report(s), US $750 was the total loss incurred by Chapman Dodge Chrysler Jeep Ram’s customers.

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38 reviews on Chapman Dodge Chrysler Jeep Ram

  1. Vincent White

    He is extremely rude!!!

    I paid close attention to how my truck ran over the next few weeks. Again I noticed a slight coolant leak, engine fan turning on abnormally often and this time I even noticed the needle in the temperature gauge never even moved no matter how long the engine ran for.

    That got me thinking, so I took it to someone I trusted, and that was indeed the case. On Dodges, when the thermostats go bad, they lock in the “open” position, this can cause the fan to stay on and if it’s bad, even a slight coolant leak. I also was told that the only thing the guy did to “fix” my check engine light was unplug it from the thermostat.

  2. Ted Mason

    We'll be taking our vehicles there move forward.

    Great service on our jeep. Lee Sorenson and Leo Leufkens are top notch. We had a carpet issue we took back to the original dealer in Avondale which was not repaired correctly.

    We called Chapman, explained the issue, and Lee said his team would take care of it. Dropped the jeep off to Leo and Chapman service did a great job repairing the jeep. We’ll be taking our vehicles there move forward.

  3. Oliver Bradley

    Great customer service .

    Great customer service . Dan Boardman is top notch . He is attentive and very knowledgeable and ready to assist.

  4. Maria Albert

    Never Again

    I turned around and drove back to the service department, which was suddenly a ghost town with not one advisor to be found. It was seriously like I remember Fred Flintstone in the opening credits stopping everything he was doing as soon as the the sundial struck 5:00, clocking out and rushing home. Even the lone mechanic was about to close the garage door when I grabbed his attention.

  5. Toby Martinez

    The customer service over the phone is sub-par at best.

    I recently bought a used car from this dealership, and had a wonderful experience with the salesman and with the financial officer at the time of purchase. Had I written a review at that time, I would’ve given a 5-star rating.

    However, I’ve tried calling the dealer about issues I’ve had and every time I get directed to a different person or line that tells me they will call back when the person I need to speak to is in the office.

    The thing is, the person I need to speak to changes with each attempted call, and I cannot get my issues resolved or my simple questions answered. The customer service over the phone is sub-par at best.

  6. Kien Lewis

    Was really happy with my salesperson

    Was really happy with my salesperson. My finance rep tried to include a $3.000 after market warranty but after I threatened to leave the dealership he took the service contract off.

    As a side note, I was able to buy a full factory warranty from Mopar for $1,200 with no interest. The only other issue was that my salesperson did not respond to a couple of questions once the sale was completed.

  7. Michelle Allen

    I wanted my spare key! Didn't hear back!

    Purchased my Jeep from here about 4 years ago. Was not happy with Sales Rep. Rudy! Promised this and that, before purchase and failed to comply. One of the things was a spare key for my Jeep.

    He said there was a spare key, he just had to “look for it”. Never heard back nor replied to my emails. I wanted my spare key! Didn’t hear back!

  8. Kien Jackson

    Was really happy with my salesperson.

    Was really happy with my salesperson. My finance rep tried to include a $3.000 after market warranty but after I threatened to leave the dealership he took the service contract off. As a side note,

    I was able to buy a full factory warranty from Mopar for $1,200 with no interest. The only other issue was that my salesperson did not respond to a couple of questions once the sale was completed.

  9. Michelle N

    Was not happy with Sales Rep. Rudy!

    Purchased my Jeep from here about 4 years ago. Was not happy with Sales Rep. Rudy! Promised this and that, before purchase and failed to comply. One of the things was a spare key for my Jeep.

    He said there was a spare key, he just had to “look for it”. Never heard back nor replied to my emails. I wanted my spare key! Didn’t hear back!

    The Service Dept. is awesome! My service guy is Dave Flores! Very helpful and great customer service! No complaints there.

  10. Travis Harris

    The constant e-mails and flyers in the mail are pretty off putting.

    I have to admit the service has always been good to me. I just used the Chrysler Service Center (purchased a used ’08 PT). Over the past 8 years I used the VW Service Center (01 Beetle) at this same location. The Service Techs have always been friendly and helpful but as a 6 sigma trained individual, I can tell their internal communication could use some process improvement.

    My biggest complaint is the marketing and it seems to be a trend with another dealership i deal with for my Xterra. The constant e-mails and flyers in the mail are pretty off putting. It would be one thing if it was once every six months, but instead it comes in weekly.

  11. Erik Martin

    There was some discouraging lack of communications and misinformation from my service

    I had three warranty issues with my Ram Sport (localized paint bubbling/damage, rattle in dash, occasional harsh transmission shift), and took the truck in for service.

    There was some discouraging lack of communications and misinformation from my service writer, and while the factory paint bubbling was fixed, overspray was left all over the vehicle.

    However, Jamie Cox and Tina Escoto were able to review my service records and truck, and get everything straightened out to my satisfaction.

    Their actions were commendable in addressing my concerns with workmanship, and they went above and beyond expectations in trying to diagnose the intermediate dash rattle.

  12. Sky Carter

    I literally searched all around town on deals and this place beat them all.

    I just bought a Jeep Grand Cherokee from this dealership, and it was a great deal! My brother’s gf got a car from here too, and so will the rest of my family. I literally searched all around town on deals and this place beat them all.

    Walter Alfaro and Johann gave us the best customer service experience I’ve ever had (by far) when car shopping, which can be grueling. If you need a car from anywhere in the valley, check out this place, they’ll take great care of you.

  13. Alexia Mitchell

    I will not take my car for service any other place.

    I have been going to this location since I purchased my Jeep Patriot in 2012 and can not express how great the service is. I work with Dan Boardman who is honest, knowledgable, upfront and dependable. I truly appreciate how he takes the time to explain things…I will not take my car for service any other place.

  14. Bryan Perez

    mark in the service department is as good as they come.

    mark in the service department is as good as they come. My service was done earlier than expected, the work was amazing, and it was done cheaper than expected.

  15. Scott D

    My salesman had the day off when I called to schedule an apt to pick up the vehicle.

    So I ordered my 2019 Scat Pack from Chapman Ford. Vehicle was delivered as promised and on time. My salesman had the day off when I called to schedule an apt to pick up the vehicle.

    I was greeted by Walter-the GSM. Walter made me feel like he was genuinely happy to have me at his dealership, and took nearly 1/2 an hour of his own time to not only find my vehicle but walked me out to it then drove with me to detail. Very impressed 🙂

  16. Scott D

    I was greeted by Walter-the GSM.

    So I ordered my Scat Pack from Chapman Ford. Vehicle was delivered as promised and on time. My salesman had the day off when I called to schedule an apt to pick up the vehicle. I was greeted by Walter-the GSM.

    Walter made me feel like he was genuinely happy to have me at his dealership, and took nearly 1/2 an hour of his own time to not only find my vehicle but walked me out to it then drove with me to detail. Very impressed 🙂

  17. Isaiah Martin

    I definitely suggest stopping by to see these guys.

    Went in to get work done on my Jeep. Travis Mcmasters and the Service team was great! If your looking for great place to get maintenance done on your Jeep, I definitely suggest stopping by to see these guys.

  18. Lady Thompson

    Glad I made the call and decided to bring my car back to Chapman.

    Glad I made the call and decided to bring my car back to Chapman. I had just purchased it from their other location on Bell Rd. in Phoenix about a year and half ago so it was still under warranty. It needed some stuff done with struts, mounts, transmission and what have you.

    Bill Wardingley was the service advisor I dealt with. He handled everything from getting the claims filed, rental car on location, actually fixing my car and getting my car back to me 24 hours + later. Everything from start to finish was seamless and my car drives so smooth again!

Reviews:38
Reported Loss :750 $
Severity of Scam :High
Reported by : Anonymous
Views :