Champion Tax & Accounting Services is just simply unprofessional and a joke. I called in a week ahead to book an appointment with the owner “Hang” for tax advicing (since I recently got married).
Came in 15 minutes early and ended up waiting for an hour! When it was my turn, an employee came out and asked me for my paperwork to start filing.
Told her that I have an appointment with Hang but she insisted to start the profile first.
I asked her questions about marriage tax filing and advicing and she ended up leading me back to the waiting area and told me to wait for the owner (how ridoculous is that..specifically told her i have an appoinment with Hang).
Anyway when I meet with the owner I was surprised at how unknowledgeable she is about tax!
I asked her questions and she basically just give me the general information that you can find online.
Went ahead and file our tax, paid 70$ for each tax profile, and requested to have the check direct deposit to our account.
Walked out and immediatedly noticed that our address is wrong. Went back in to have this corrected and Hang complained “her handwriting is soooo pretty that i cant read it.”
I gave her my ID with the address on there as well so don’t know what the heck her problem is. Waited 4 weeks and still havent received the tax in the direct deposit.
Went onto IRS to check for the status and basically it said they havent received any documentation.
Called Champion tax and the employee plain out lying saying that they have sent it and it should be there in 6-8 weeks!
Finally received my tax after 8 weeks, but still havent received my husband tax.
Call in to check and was told that they will mail it home. I QUESTIONED them why the check will be mail instead of direct deposit since we made the request and paid for the service? Their answer was “I dont know.”
This tax place is unprofessional just like its the owner. She was snobby to us eventhough more than half the time she cant give us the answer.
If I could give this tax place negative stars I would! Stay away from here to save your money and time!
This place only makes money out of poor Vietnamese elders who doesnt know much English.