When I called to follow up 2 days before the delivery date scheduled by the sale

I love CB2’s stuff, but if I could give this store negative stars I would.

I purchased $1200+ worth of furniture in late July, which was in stock, for delivery in early August. When I called to follow up 2 days before the delivery date scheduled by the salesperson, I was told by another salesperson that the original salesperson “forgot” to schedule the delivery, and that I’d need to wait an additional 11 days for delivery.

11 days later, I called again to follow up on the delivery, only to find out that the salesperson ordered the wrong table. The table they said we ordered doesn’t even exist according to cb2.com. Now, I need to wait another 2 weeks, nearly six weeks after my purchase to receive our furniture. I recently moved to the area from Chicago, and literally have no furniture, and have been waiting patiently for my order.

I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation.

Go elsewhere to buy your furniture, unless you enjoy not getting your furniture for weeks after you were told it would arrive, or have a fetish for being treated like garbage by management.

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2 reviews on CB2

  1. Will never buy anything from CB2 again.

    Bought the Tesso desk in January, was a waste of money. A large piece of glass (about 7in long) sheared off the edge of the desk. Cannot use the desk anymore as I found glass all over the floor and am afraid that it will shatter further. Super dangerous.

    When I tried to post this review on the CB2 website they denied it saying it “didn’t meet website guidelines,” which I assume means it wasn’t a positive review so they won’t post it.

  2. Bad Service Provide.

    After 5+ phone calls of waiting for more than 45 minutes each, the delivery was finally scheduled for yesterday between 4:45-6:45 pm. I came back early from my vacation to be home for the delivery and nothing- no phone call and no furniture.

    I have called a bunch of times yesterday and this morning (including waiting for 45 minutes on hold with no answer) and each time I have spoken with someone they have said they will have someone call me back.

    I have still not heard back from anyone about this. I think I should just cancel the order and never buy anything again from either CB2 or Crate and Barrel. This has gotten ridiculous.

M Street Northwest 3307
Washington 20007 DC US
Get directions
Reported Loss :300 $
Severity of Scam :Extremely Low
Reported by : anonymous
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