Carter Subaru Ballard

The deposit hasn't been refunded

Well I don’t usually leave reviews, but I think it is important to warn potential Carter Subaru buyers about car finance irregularities. Everyone was very nice but at the dealership? We decided to purchase an Outback (great car but could use a better sound system) and left a $500 deposit on our credit card to hold our car.

For some reason the car we were holding wasn’t available, but they said they had another one just like it. We bought it and ask about our deposit and they said it would be refunded to our CC account.

4 emails, phone calls and personal contacts and still the deposit hasn’t been refunded it has been over 5 weeks. I had to dispute the charge on my credit card. If I did not challenge this charge on my credit chard within 60 day I would lose the $500 deposit.

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6 reviews on Carter Subaru Ballard

  1. Carter Subaru Ballard Bad Service

    Just got off the phone with the parts guy at Carter Subaru Ballard. He talked so fast I had to ask him to repeat his last sentence. The anger in his voice when repeating was enough to make me want to go down there and correct him. Rude and unfriendly.

    What is wrong with these people? They are successful in spite of themselves. They have the part I want but they can keep it. Please shop elsewhere.

  2. Carter Subaru Ballard Bad Service Provide.

    Poor customer service, over-priced, and questionable billing practices. I would not recommend having your car serviced here ever. I had forgotten why I never take my car to dealerships, but fortunately Carter Subaru Ballard did a great job of reminding me.

  3. Tried buying new car here

    Tried buying new car here — Quotes were high, sales person was rude with hints of dishonesty. Not buying my car from Carter Subaru Ballard.

  4. I bought a used car this week from Carter Subaru and the whole experience was great.

    I bought a used car this week from Carter Subaru and the whole experience was great. Even the negotiation process was so simple and transparent. I would highly recommend to visit the dealer before going to other places.

    And the sales executive Bill Stutzman is really awesome. He will get everything done efficiently. They seem to have redefined the buying experience. Great work guys !!!

  5. A photocopy had been made of the original but this time excluding identifying numbers.

    They possibly actually kill more trees! When they looked up the availability of the car I wanted, they made a screen print. THEN they took a photo copy of that print out excluding the VIN numbers.

    I made an offer on the car, wrote it on the screenprint, and the salesperson took it to the manager. After a few minutes, … came back with a higher number than I offered but on a different piece of paper??? I asked to look at my original offer so I could compare all the options side by side and there was a HUGE hesitancy to do so,

    and he asked if I REALLY needed that piece of paper. I said yes. When he brought the paper work back down the VIN number was not on the paper work. A photocopy had been made of the original but this time excluding identifying numbers.

  6. Never again.

    Never again. I just paid $98 at a local collision shop for a repair job which Carter told me (in writing) would cost $750+. Whether Carter’s body-shop personnel are charlatans or merely incompetent is something I cannot gauge.

    I bought my $20,000 Legacy at Carter and have had them do one or two minor maintenance jobs. Recently, my son hit a curb and knocked off the 6-foot plastic skirt piece running along the base of the passenger-side doors.

Reviews:6
Reported Loss :500 $
Severity of Scam :High
Reported by : anonymous
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