Capital One Bank

No one can help me at their customer service desk

Opening up this card was very easy, stress free and to start using it was amazing. I do not need a credit card, I simply opened this card up due to close friends recommendations. Friends that make money and whom I trust their opinions.

Long story short. I opened this card up simply to start building my credit and I regret I ever did. I could have paid the entire thing in one shot but was instructed that does nothing for building a credit score.

So I had to make monthly payments, According to one of their representatives today I was charge a late fee 3 times. Which is fine, I understand more than anyone that if I am late there is a fee to be paid. Just to give you an example of the scam going on here are some numbers.

I have 3 late fees and interest to be paid: $25, $35 and $25 total of $85.00. My credit card had a limit of $500.00. I have paid $445. Now with the late fees and interest I incurred that would make my balance of $445 paid -late fees of $85 = $360 paid on my $500 account.

So, on a $500 account – $360.00 payments (amount after late fees and interest rates) that would mean I have a balance of $140.00 to be paid. No, not according to capital 1. According to them I owe them $524.97 and yes, they have received all of my payments. No one can help me at their customer service desk. So, legal action? I do NOT recommend them!

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2 reviews on Capital One Bank

  1. Worst customer service. Zero consumer protection

    Filed a credit card dispute after merchant sent me a defective item. Received zero protection and capital one failed to refund the charge

  2. scammed me for 150

    Had a hit and run on my vehicle insurance paid for a rental but I had to leave a 150 deposit took the rental back they released the 150 it showed as released on my account with capital 1 next day the 150 dissapeared out of my account they say oh that’s your balance yet it is shy 150 there a bunch of dirtbags I could barely understand the lady who argued with me pretty much calling me an idiot

Sunnyvale 94085 CA US
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Reviews: 2
Reported Loss : 360 $
Severity of Scam : High
Reported by : Anonymous
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