WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!!!!!!!!! This post is about PSCU in general no specific location.
Canvas Credit Union – University Branch’s associates are RUDE over the phone and have zero intention to assist in trouble shooting the issue you are calling about.
They literally do not care about their consumers that bank with them! I cannot wait to close my accounts with this bank, they are so awful!!!
First incident- Our joint bank account had a withdraw for roughly $500 from an insurance company we did not do business with nor were even familiar with.
When we called CS, they were not helpful at all.
They told us to call the insurance company to have the money put back in the account….WHAT?! I wouldn’t even know where to start!
The bank was not in anyway an advocate to us during the process and made it even more stressful treating us like we intentionally withdrew from the account!
First time I ever had such an experience with a bank.
Second incident- I attempt to log onto the app to check my account. Something I do as a part of my daily routine.
I was getting an error that my username/password were incorrect. I know they were not, but followed the prompts to change my password.
I had to enter my account number, SSN, and DOB. No match!
I was so freaked out I called their customer service line at 303-691-2345 and got an unfriendly, unconcerned agent on the other end.
She asked me a series of questions, including my login in ID name and the last deposit made into my account (date, vendor, and amount).
The agent sternly told me that I failed all questions, which were 100% correct, and to go into a branch for assistance.
I asked her if I should be concerned and mentioned the bank login experience I just had.
She lacked empathy as she said she was clear when she told me I had to go into a branch to resolve the issue.
Thanks for the help! My family and I are removing all accounts from this chain.
I hope in the future CS agents are trained to ASSIST they customers and be there as an advocate for them rather than cause more stress!