Now called One Way Lending instead of California Finance Group. I was in the market to refinance my mortgage and called up.
I talked with Julio on the phone, who was a very nice guy. He made you feel very comfortable from the get go.
I went to his office and we discussed various mortgage refinancing options for an hour or so.
I left feeling pretty good about the meeting and happy to give him my business, more-so because I found his rates to be very competitive.
We sorted through all the documentation formalities over the next couple of weeks and I got the loan papers to sign off on.
This is where things started going south for me. Much to my surprise, the rate I was initially quoted was replaced with a rate over half a percent higher, all else begin equal.
Other things like my home phone number being used as my social security number for the loan submission didn’t exactly instill confidence either, but I liked Julio and wanted to give him the benefit of the doubt.
I sent him a mail with a query about the rate – hopefully it was an innocent oversight.
When I did eventually hear back, unfortunately this was not to be the case.
The reason given for the increase was market fluctuations, despite the fact that my rate was bumped up by over 4 times the amount of the max market fluctuation during that period.
Luckily I was able to get out of the transaction before it was too late.
They get one star for their shameful business practices + one extra star because I liked Julio.
Update : After experiencing what it’s like to work with a competent and professional broker, I’m reducing my rating to 1 star.