C B Lucas

I would NOT recommend them to others.

Lucas tech came to repair HVAC unit April 2017. Tech diagnosed leaking coil and was excellent. He added Freon, got unit functional, and informed me the coil would need replacing. I provided tech with manufacturer’s parts warranty info and he provided price to do repair. Price was steep, but I was told it was complicated repair and system would need to be drained to make repair.

I followed up with Lucas multiple times and was told, “Part was on back-order”. Finally, in October (eight months later) when I called them I was told my unit was “never registered for product warranty” but they could get me an alternate coil somewhere else. This was a bold face lie. I called the manufacturer’s distributor and manufacturer to verify both my warranty and part availability. Yes, I had a 10-year parts warranty.  Yes, the part was once again on backorder and would be back in stock middle of November. I asked if it was typically for a part to be out of stock for eight months. The distributor opted “not to comment”.  However, if Lucas had an alternate coil option for me why did it take them eight months to suggest this?

I have worked with Lucas in the past and found them to be ethical, so the only explanation for of this behavior is 1) something has changed there; or 2) they simply did not want to perform this repair. If they didn’t want to complete this job they should have had curtesy of telling me this instead of stringing me along for eight months, leaving me to chase them down and then bold face lying to me like some crazy ex-girlfriend. Maybe I simply was the “perfect storm” customer, but they never made any effort to make it right either.  I would NOT recommend them to others

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3 reviews on C B Lucas

  1. I will not use them again.

    Our Air conditoner is old, still under warrenty broke. I called them to have it repaired, they told me there would be a $98 diagnostic fee. That was fine. The tech came and was here for literally 5 minutes and we were charged $211 ! The extra amount was for shipping, paperwork and labor.

    Wow! an additional $111!! I am perfectly fine paying for someone to come out but this was beyond excessive! I will not use them again.

  2. Excellent company,

    Excellent company, very professional and pleasant, the one and only issue for me would be the administrator that answers the phone to set up appointment’s is extremely rude and nasty and for that reason and that reason alone I have and will not use them again,

    customer service is paramount in today’s environment, there are to many other companies willing to go that extra mile to do good business all around.

  3. I couldn't be any happier with the level of service that CB Lucas provided.

    We had to have two units replaced at the same time and got a few quotes. CB Lucas was the most comprehensive giving us several options and came in with the best price. Mike explained the differences between the options, giving us the pros and cons of each helping us make the right decision for our needs as well as meeting a price we were comfortable with.

    When the day came for installation, they did both units on the same day, which I thought was pretty ambitious, but the company sent 4 guys to work on it and all of them, Butch , Chris, Brandon and Jordan came in , introduced themselves, told me where they would be working and what they would be doing. Very personable and professional.

    It was 90 degrees in the house while they worked in the basement and attic and they maintained their friendliness and professionalism throughout the day. They finished much faster than I anticipated and explained the completed work and new equipment thoroughly. I couldn’t be any happier with the level of service that CB Lucas provided.

Old Stage Coach Road 17549
Dumfries 22026 VA US
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Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
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