C B Lucas

I would NOT recommend them to others.

Lucas tech came to repair HVAC unit April 2017. Tech diagnosed leaking coil and was excellent. He added Freon, got unit functional, and informed me the coil would need replacing. I provided tech with manufacturer’s parts warranty info and he provided price to do repair. Price was steep, but I was told it was complicated repair and system would need to be drained to make repair.

I followed up with Lucas multiple times and was told, “Part was on back-order”. Finally, in October (eight months later) when I called them I was told my unit was “never registered for product warranty” but they could get me an alternate coil somewhere else. This was a bold face lie. I called the manufacturer’s distributor and manufacturer to verify both my warranty and part availability. Yes, I had a 10-year parts warranty. Yes, the part was once again on backorder and would be back in stock middle of November. I asked if it was typically for a part to be out of stock for eight months. The distributor opted “not to comment”. However, if Lucas had an alternate coil option for me why did it take them eight months to suggest this?

I have worked with Lucas in the past and found them to be ethical, so the only explanation for of this behavior is 1) something has changed there; or 2) they simply did not want to perform this repair. If they didn’t want to complete this job they should have had curtesy of telling me this instead of stringing me along for eight months, leaving me to chase them down and then bold face lying to me like some crazy ex-girlfriend. Maybe I simply was the “perfect storm” customer, but they never made any effort to make it right either. I would NOT recommend them to others

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4 reviews on C B Lucas

  1. I will not use them again.

    Our Air conditoner is old, still under warrenty broke. I called them to have it repaired, they told me there would be a $98 diagnostic fee. That was fine. The tech came and was here for literally 5 minutes and we were charged $211 ! The extra amount was for shipping, paperwork and labor.

    Wow! an additional $111!! I am perfectly fine paying for someone to come out but this was beyond excessive! I will not use them again.

  2. Excellent company,

    Excellent company, very professional and pleasant, the one and only issue for me would be the administrator that answers the phone to set up appointment’s is extremely rude and nasty and for that reason and that reason alone I have and will not use them again,

    customer service is paramount in today’s environment, there are to many other companies willing to go that extra mile to do good business all around.

  3. I couldn't be any happier with the level of service that CB Lucas provided.

    We had to have two units replaced at the same time and got a few quotes. CB Lucas was the most comprehensive giving us several options and came in with the best price. Mike explained the differences between the options, giving us the pros and cons of each helping us make the right decision for our needs as well as meeting a price we were comfortable with.

    When the day came for installation, they did both units on the same day, which I thought was pretty ambitious, but the company sent 4 guys to work on it and all of them, Butch , Chris, Brandon and Jordan came in , introduced themselves, told me where they would be working and what they would be doing. Very personable and professional.

    It was 90 degrees in the house while they worked in the basement and attic and they maintained their friendliness and professionalism throughout the day. They finished much faster than I anticipated and explained the completed work and new equipment thoroughly. I couldn’t be any happier with the level of service that CB Lucas provided.

  4. Dishonest HVAC technicians

    1. On 12/26/18 my tenant informed me that the HVAC system in my rental home was not working properly as the emergency heat was on. CB Lucas agreed to come out that day or the next for a service call charge of $110.
    2. The CB Lucas technician contacted me via phone stating that I needed to replace the entire HVAC system and was trying to sell me a 7k system. I told him I would need a second opinion/bid and I could not commit at that time.
    3. About 30 minutes later, the tech called back stating that the problem with the HVAC system was actually that it just had (2) filters crammed in the filter space (instead of just one) and that they were both dirty. Also mentioned that the system could use a “topping off” of fluids.
    4. Two days later, my tenant complained that the emergency heat was back on. I contacted another company who also told me that the entire system should be replaced – that was my second opinion!
    5. I saw the $495 charge from CB Lucas on my billing statement. The tech never informed me that the fluids would cost an exorbitant $385 and I never received a bill or receipt which I need for tax purposes as it is a rental home.
    6. I contacted the manager of CB Lucas in early January and informed him that it seemed a dishonest practice to have the tech backtrack and claim it was only a minor issue (dirty filter/fluids needed) after it was stated that I would require a second opinion before spending a large sum of money for a replacement HVAC system. Also it was unfair to charge $385 for fluids without informing me of the high cost. My other complaint was that an itemized billing receipt which I need for tax reporting purposes was never received. The manager informed me that he would send me a bill/receipt, look into my complaint and call me back.
    7. As of 2/15/19, I have not received any contact from CB Lucas or any receipt/itemized bill.

Old Stage Coach Road 17549
Dumfries 22026 VA US
Get directions
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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