C B Lucas

I would NOT recommend them to others.

Lucas tech came to repair HVAC unit April 2017. Tech diagnosed leaking coil and was excellent. He added Freon, got unit functional, and informed me the coil would need replacing. I provided tech with manufacturer’s parts warranty info and he provided price to do repair. Price was steep, but I was told it was complicated repair and system would need to be drained to make repair.

I followed up with Lucas multiple times and was told, “Part was on back-order”. Finally, in October (eight months later) when I called them I was told my unit was “never registered for product warranty” but they could get me an alternate coil somewhere else. This was a bold face lie. I called the manufacturer’s distributor and manufacturer to verify both my warranty and part availability. Yes, I had a 10-year parts warranty.  Yes, the part was once again on backorder and would be back in stock middle of November. I asked if it was typically for a part to be out of stock for eight months. The distributor opted “not to comment”.  However, if Lucas had an alternate coil option for me why did it take them eight months to suggest this?

I have worked with Lucas in the past and found them to be ethical, so the only explanation for of this behavior is 1) something has changed there; or 2) they simply did not want to perform this repair. If they didn’t want to complete this job they should have had curtesy of telling me this instead of stringing me along for eight months, leaving me to chase them down and then bold face lying to me like some crazy ex-girlfriend. Maybe I simply was the “perfect storm” customer, but they never made any effort to make it right either.  I would NOT recommend them to others

The reviews, complaints and scams posted about C B Lucas is permanant record located at https://dirtyscam.com/reviews/c-b-lucas/ Search for all reviews, complaints and scams about C B Lucas
The reviews, complaints and scams about C B Lucas is posted by anonymous. We at dirty scam are not liable for the content posted about C B Lucas. If you have any concern about C B Lucas's report, you can contact us by using this email.
Is C B Lucas legit? Is C B Lucas quack? Is C B Lucas fake? Is C B Lucas a fraud website or business or person? Please write down your review or report a fraud on dirtyscam.com to raise your voice, you might not be alone who was ripped off by C B Lucas.

Rate and write a review on C B Lucas

Your email address will not be published. Required fields are marked *

Old Stage Coach Road 17549
Dumfries 22026 VA US
Get directions
Reviews:0
Reported Loss :100 $
Severity of Scam :Extremely Low
Reported by : anonymous
Views :

1 views