I placed my order from the buymyweedonline store and they sent me an email with a question and password combo. I transferred the amount to the exact email address mentioned in the mail. I typed the question and password correctly as well. Doing all the things clearly and checking all the details before making the payment, I was assured that the payment was done which was as per my records.
After two days, when I did not get any shipment details, I contacted their online chat support to check where my order had reached. It is a great pain talking to these guys behind the computer screen. These people are cheaters and know how to do that job with expertise.
The guy on the screen informed that the order was canceled because the payment did not go through. He mentioned that the e-transfer was never credited to the account and they were not able to track that transfer.
Even if they had canceled the order, they would have informed me in the first place which they did not do. I would have never known about this if I had not talked to the online chat support as their intention was clearly not to inform me of the order cancellation.
The person who was chatting with me was making huge spelling errors and had to wait for 9-10 minutes before replying to each inquiry. The entire chat took more than half an hour and I did not get any resolution.
I did receive a follow-up mail that was of no use. I think they do not use automated systems and mostly do the copy paste with the emails. I was given the spaces to fill in the order number and my details. I responded to that email thinking that there would be any resolution to this problem.
However, they did not even read my reply and I received another email with similar fields to fill up. This is how they irritate their customers and customers leave following up with them for avoiding further irritation.
These guys do not do their job and blame customers for making the mistake of the delayed order or order cancellation. It might not be a good idea to let customers find out what happened with the online transaction when they are the one responsible for every link they share.
But, do they care. All they have to say on major issues is that they do not know, or they did not locate any transfers. These reviews online are so misleading. Most of them seem fake to me. Or, they must have local customers with no delivery problems. But, for me, they are the worst company to deal with.
Nothing can compare the frustration that I had to bear with them. Such a scam. I do not believe if this was actually a mistake or they are trying to look it like that. But, I am never going to return to this website ever again.