I was a member for quite a long time, as well as other members of my family. It was a bit weird for me to hear the stories of what was going on in the spa – I will spare you the details, but let’s say men can’t have good things. The barber chair was used for something else, and the overall men area suffered a bit of decline…
I will spare you the details. By the end of my membership customer service, etc. suffered and the decline in value was not worth for me. As one of the most expensive Spa places in the city, I was always shocked at how crappy the installation was in the men’s area in comparison with the women’s area.
My family gave me a gift certificate to this Spa for my birthday as I was ending my membership. I struggled since because I don’t want to go back to this place, even if they pay me to go.
So I am stuck with a gift certificate that we can’t return, exchange or do anything with it. I hang up with a manager (Kelly – Client Services), the bottom line is their gift certificates, and cards are a crappy way of holding your money and holding you hostage, I know what you are thinking, well isn’t that how everybody else does it. The answer is yes and no, there some special rules in the State of California that may or may not apply to this, that’s another story., However, their printed terms in the card are essentially this:
Give us your money, and we may or may not accept this certificate. Obviously, in other words, I did a fast search on the internet and found a bunch of similar stories concretely with Burke’s William.
If you are still reading, stay away from this place and do not all for her deceptive gifts certificate practices and promotions.
DO NOT BUY ANY GIFT CERTIFICATES FROM THIS PLACE, in fact, make sure you actually go and get a massage somewhere else, they pay almost nothing to their therapists, so if you are willing to pay that amount go and find a better place maybe a local place not in the mall.