Burke Williams Day Spa

Membership Comparison

I was a member for quite a long time, as well as other members of my family. It was a bit weird for me to hear the stories of what was going on in the spa – I will spare you the details, but let’s say men can’t have good things. The barber chair was used for something else, and the overall men area suffered a bit of decline…

I will spare you the details. By the end of my membership customer service, etc. suffered and the decline in value was not worth for me. As one of the most expensive Spa places in the city, I was always shocked at how crappy the installation was in the men’s area in comparison with the women’s area.

My family gave me a gift certificate to this Spa for my birthday as I was ending my membership. I struggled since because I don’t want to go back to this place, even if they pay me to go.

So I am stuck with a gift certificate that we can’t return, exchange or do anything with it. I hang up with a manager (Kelly – Client Services), the bottom line is their gift certificates, and cards are a crappy way of holding your money and holding you hostage, I know what you are thinking, well isn’t that how everybody else does it. The answer is yes and no, there some special rules in the State of California that may or may not apply to this, that’s another story., However, their printed terms in the card are essentially this:

Give us your money, and we may or may not accept this certificate. Obviously, in other words, I did a fast search on the internet and found a bunch of similar stories concretely with Burke’s William.

If you are still reading, stay away from this place and do not all for her deceptive gifts certificate practices and promotions.

DO NOT BUY ANY GIFT CERTIFICATES FROM THIS PLACE, in fact, make sure you actually go and get a massage somewhere else, they pay almost nothing to their therapists, so if you are willing to pay that amount go and find a better place maybe a local place not in the mall.

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12 reviews on Burke Williams Day Spa

  1. I will not be returning here

    terrible customer service and not helpful in offering any alternatives since my appointment was cancelled and rescheduled I did not find out untill I checked in no one bothered to call me before hand the Burke Williams in SAN jose is a much better option I will not be returning here

  2. I think you need to retrain her to avoid any future conflicts.

    I know what I’m talking about because I did the same treatment with another person and it was absolutely different. It looked like she just started and ins’t familiar at all with the routine or she just hates her job. I would like to highlight one thing specifically. When I first got there I mentioned to her that my eyes are very sensitive and if anything gets too close they swell up.

    She said okay but then when the time came she applied it to my whole face including my eyes. Luckily she put a piece of gauze first because otherwise it would have been worst. I payed extra for the brightening serum and she didn’t apply it at all. I think you need to retrain her to avoid any future conflicts.

  3. Devastated. Horrified, Embarrassed, Shocked and Mortified!

    Devastated. Horrified, Embarrassed, Shocked and Mortified! I am in San Francisco for work from out of town and had a free day so wanted to treat myself as I have been working extremely hard and struggling with some health issues that have impacted my weight I called last minute this morning (November 6) after reading on-line reviews of nearby spas to see if there were any last minute openings for a much needed massage and pedicure.

    All goes well from my check-in, services and the entire surroundings of the spa. I couldn’t have felt better and was so impressed with everything and re-vitalized and ready for the rest of my work trip.

  4. The spa was beautiful. Very pricey , but I had a gift certificate.

    The spa was beautiful. Very pricey , but I had a gift certificate. For two of us the bill was over 500.00 and all we had was a hour massage each. The massage was not worth 50.00 to me. I have had massages all around the world.

    If the massage is all you really care about, then I wouldn’t go there. You are paying for the ambiance which is nice, but the massage is all I need. The guy I had must Have been fresh out of school, no flow and felt confused of what to do next. I’ll stick with a therapist I found a couple of years ago.

  5. i wont and don't recommend this spa to anyone.

    The absolute worst spa Ive been to the management and some staff were very rude if i could give minus stars i would… i wont and don’t recommend this spa to anyone.

  6. YOU NEED TO READ THIS REVIEW FIRST BEFORE YOU DECIDE TO VISIT

    Burke Williams was WORST EXPERIENCE EVER I’ve ever had. They only care about taking your money and nothing else!

    My sister and I were super excited about our day today because we rarely do things like this. I’ve been experiencing a lot of stress and she has chronic back pain from a recent car accident.

  7. Not worth it with so many other options.

    Great ammenities but not great massage! Not worth it with so many other options.

  8. I was really disappointment in their service.

    Please, don’t waste your time. I was really disappointment in their service.

  9. I won't be giving them any of my money.

    FYI. the Pasadena spa practices gender discrimination on Saturdays. I tried to book for myself and was told that it is closed to men between 9 am and 6pm. I won’t be giving them any of my money.

  10. I also lost my appointment.

    The massages are decent but be warned…Don’t book online! Another woman’s credit card information was saved to my online account. I called to tell them and they didn’t seem concerned. I also lost my appointment.

  11. I have visited this spa in the Westfield Center a few times.

    I have visited this spa in the Westfield Center a few times. The spa was amazing, I loved the quiet room, the jacuzzi and the sauna. I had my nails done by Pauline, she was great, very professional.

    I had a massage each time with Melissa, she is AMAZING. I will be back just for a deep tissue with her if her schedule allows. I was so relaxed by the time Pauline and Melissa finished their services! I will be back…..

  12. I love the amenities here!

    I love the amenities here! It’s great to plan a whole day of pampering. I personally like to come in for pedis and manis. You definitely get what you pay for in a good way! My only complaint is that they need to validate parking.

Reviews:12
Reported Loss :450 $
Severity of Scam :High
Reported by : MikeT
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