Pretty terrible experience. Lived in one of their buildings in the west village for over 8 years. Here are some of the many problems i faced.
– Move in and move out a nightmare. They will try and make it as hard as possible
-Management overworked or don’t care so prompt resolution to anything is extremely unlikely.
-Constant inaccurate billing, billing someone the same amount every month should not be hard, but for them it is.
-No Gas for 6 months, basically told “nothing we can do, would you like to move out at the end of your lease?”
– They push for large increase each year.
-Poorly maintained premieres and common space never clean. Infestations, bad pipes, no heat, leaks were common occurrences.
-Front door broke every few month and was never replaced to save costs leading for tenants to be locked in or out. This happened so many times.
– Current super was MIA, in fairness think he had two or three buildings at a time. – Many staff members have attitude problems, some were nice at first but as they left things got worse and worse.
-Getting your deposit back is cumbersome and takes longer than usual. others simply did not receive it.
This was the worst New York City rental experience i have had out of 5 rentals. Do not do it, not worth the time or money. They really don’t care how you feel. Being another building with another management company is a huge breath fresh air. I don’t leave to many reviews but owe to the community to warn people to stay away!! Also seems like most of the positive reviews they have are fabricated.