Our experience with Brownstone Realty started great; they were responsive, considerate and sincere. We have been in the market for over a month and only after 5 viewings, Brownstone found us an apartment within our budget and location that we wanted and even give us a bottle of wine after we signed the lease. For making us feel like a valued customer
However, things started going south after we moved in. There was a list of problems ranging from hot water, heat, sanitary, smoking, bedbugs and etc. Granted, none of the latter has anything to do with a broker but we’ve now learned to take any advice with a pinch of salt. I should have questioned ‘how well?’ when they said they had worked with the landlord for years, scrutinize on ‘how good?’ the landlord actually is by learning to look for clues that says otherwise. For making me kick my own bottom.
On the other hand, if in fact they knew the landlord at all. Then, it begs the question why did Brownstone recommend us to any buildings owned by our current landlord in the first place. For making us feel gullible
Looking back, we are starting to question if the 12% broker fees was reasonable? Registration, 5 viewings, +/- 15 correspondences, application filing and lease signing; assuming it took 10 hours for all this work, half of which were on weekends and at a rate of 1.5 equals to a total of 12.5 hours. Divide the sum per the total fees paid meant they were compensated at $201.6 per hour. For charging us more than our lawyer and giving us ill advices,
Our situation might be an isolated incident and to be fair, Brownstone did fulfill their end of the contract. But for anyone else out there looking and regardless of whom you might be working with, take our experience as a reminder to keep prudence and haste in check. Understand the sales pitch, strategy and justification for any services rendered to avoid similar pitfall. To this end, for making us feel like we have been left holding a bag of lemons.