Browns Moving

would not recommend this company to others.

I’ve used Brown Moving twice. My first move went relatively smoothly,
but this recent move was a mess. His team left a number of items at
my old apartment which forced me to make seven trips from my old
apartment to my new one. While he claimed they were miscellaneous
items, they were in fact, substantial (a large vacuum cleaner, lamps,
several boxes). Additionally, his team damaged a valuable piece of
furniture by placing a mirror on top of it and scratching it. When I
asked him to come and hang the mirror in order to avoid further damage
he said he was going to ask his movers as to whether they had indeed
damaged the dresser. He assured me that his guys would tell him the
truth, but I questioned whether anyone would reasonably admit to
damaging furniture where there were significant financial
repercussions. He then wrote me a condescending and nasty email and
did nothing to follow up or accommodate me.

He never offered me a contract to sign (we put the amount in writing
by email) and claimed that I needed to assess and alert him to damage
within 24 hours of my move and that he was not responsible for
“incidental effects” left in the apartment; I was never put on notice
about either assertions. While his team was punctual, his prices were
far lower than others I had encountered, and they did a reasonably
good job of avoiding the walls in my new apartment while moving
sizeable pieces, my correspondence and interactions with him
subsequent to the move were very frustrating and disturbing. He
simply did not complete the move, and he did not do anything to
accommodate the difficulties I encountered as a result of his work. I
would not recommend this company to others.

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3 reviews on Browns Moving

  1. Not reliable.

    This mover canceled on me 4 days before my move! Not reliable.

  2. Overall, I would recommend and was satisfied.

    They did a great job moving me, quick and careful. They were easy to work with but somewhat informal in communications and payment, etc. that made me wary, but it all worked out. Overall, I would recommend and was satisfied.

  3. Great service. Would hire again if I ever need.

    Guys came in to move around furniture and a very large TV. They treated my stuff with a lotta care and I really appreciated it. Great service. Would hire again if I ever need.

Holmes Run Parkway 5380
Alexandria 22304 VA US
Get directions
Reported Loss :204 $
Severity of Scam :Extremely Low
Reported by : anonymous
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