Brown’s Custom Contracting

we preferred to seek out another contractor to work on our home.

We hired Jim’s company to complete three small projects on the exterior of our home: power washing, repair trim around the back door, and replace a few boards / resurface the deck. Jim gave us an estimate that the work could be completed across approximately 2 days and he could get started 2-4 weeks from the date the contract was signed. We agreed to this, but emphasized that sticking to this timeline was important to us due to an upcoming HOA inspection. Below is a summary of our experiences.

1. Jim’s crew did not complete the work by the deadline we agreed upon. On May 2, we gave him an initial deposit equal to 1/3 the cost of the total project, but he didn’t start work until 5 weeks later, and work wasn’t completed until 8 weeks later. We were cited during our HOA inspection which occurred while we were waiting for the work to be done.

2. Jim did not reduce the final charges for us as he said he would for referring our neighbor to him and for the delay in completing the work. These discounts were his suggestion and it was disappointing that he did not follow through.

3. The work Jim’s crew did was subpar. There was cleanup work left at the end of each day. The deck does have a great looking application of stain / resurface product, but one of the newly replaced deck steps collapsed within a week of installation. Another step feels loose like it could collapse any day. When we contacted Jim about the issue he was defensive and initially non-committal about not charging extra for correcting his crew’s mistakes. Later, he did contact us to say that he would come out to fix it free of charge, but we declined. At this point, given our experiences, we preferred to seek out another contractor to work on our home.

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1 review on Brown’s Custom Contracting

  1. We used Brown's Custom Contracting for a full kitchen remodel on our house.

    We used Brown’s Custom Contracting for a full kitchen remodel on our house. Overall we are very pleased with the final product – the kitchen looks and works great. There were a few very minor mistakes and problems along the way which we pointed out to the owner and they all got fixed very quickly and to our satisfaction.

    I’m not able to give a 5 start review because of a few issues related to the price of the project and the lack of help with selecting design elements. However, I’ve never hired anyone to do a renovation before this, so it may just be what I should expect from anyone else as well.

Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : Anonymous
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