Brookwood Internists

BAD CUSTOMER SERVICE.

I Saw Dr. Ivker in July for a check up and we discussed a heart murmur I had. He suggested strongly that I have an echocardiogram done. On July 30th I went in to his office and had the procedure done. I was told that a heart specialist would review it and send the results to Dr. Ivker’s office. Someone then would contact me and go over the results. After not hearing from anybody I contacted the office and a young lady read the results to me (mis-pronouncing many words). I did catch the phrase 50% blockage and asked what all of that meant she replied “I don’t know”. I said well I don’t either an she said she would have a nurse call me and go over the results with me. I have called every day since with promises of a call back that has yet to happen. Today I call and Jill tells me to get the results I have to make an appointment. I asked why I was not told that from the start and she had no answer. I asked to speak to Dr. Ivker and she say ” to talk to the Dr. you have to make an appointment. The Dr. does not make phone calls”. What kind of patient service is this? The worst I have ever experienced. I agree with all of the other reviews, BAD CUSTOMER SERVICE.

Is Brookwood Internists a legit?

Brookwood Internists is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 2 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is Brookwood Internists located?

Brookwood Internists is headquarted at 513 Brookwood Blvd Ste 50 Birmingham, AL 35209. You can contact Brookwood Internists by dialing (205) 877-2761 or visit their website brookwoodinternists.com.

How much monetary loss is incurred by Brookwood Internists’s customers?

According to Brookwood Internists’s customers, a monetary loss of US $980 has been reported. The severity of entire incident reports is high.

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2 Reviews on Brookwood Internists

  1. I went to Brookwood Internists today for a Wellness visit.

    I went to Brookwood Internists today for a Wellness visit. I was charged a copay as I was leaving and explained it was a Wellness visit. I was told although I had been Dr. Sheperd’s patient for several years at the old practice, I was considered a new patient at this present group. I had to be considered a New Patient and it was filed as a regular visit. I could not use my Wellness visit, although the girl who made my appointment, the receptionist and the nurse all knew this was to be a Wellness visit.

    I asked to speak with the doctor, but I was told he was too busy and he notated in my chart I complained of fatigue, therefore I had to be charged as such. The only thing discussed with the doctor was a trip he took to Yosemite National Park. He asked me what I was there for and I told him just a physical. The last time I saw my doctor was 2010 and with things like this it makes me not want to see a doctor ever again.

  2. I agree with all of the other reviews, BAD CUSTOMER SERVICE.

    I Saw Dr. Ivker in July for a check up and we discussed a heart murmur I had. He suggested strongly that I have an echocardiogram done. On July 30th I went in to his office and had the procedure done. I was told that a heart specialist would review it and send the results to Dr. Ivker’s office. Someone then would contact me and go over the results. After not hearing from anybody I contacted the office and a young lady read the results to me (mis-pronouncing many words). I did catch the phrase 50% blockage and asked what all of that meant she replied “I don’t know”. I said well I don’t either an she said she would have a nurse call me and go over the results with me. I have called every day since with promises of a call back that has yet to happen.

    Today I call and Jill tells me to get the results I have to make an appointment. I asked why I was not told that from the start and she had no answer. I asked to speak to Dr. Ivker and she say ” to talk to the Dr. you have to make an appointment. The Dr. does not make phone calls”. What kind of patient service is this? The worst I have ever experienced. I agree with all of the other reviews, BAD CUSTOMER SERVICE.

Reviews: 2
Reported Loss : 980 $
Severity : High
Reported by : Anonymous
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