This place does not respect your time and pushes products they probably get kickbacks for Brickell Cosmetic Center.
I scheduled a BOTOX appointment online with their “easy” scheduling system. Great. Unfortunately, I get called 3 days later and told that I cannot have a Botox appointment that day. OK, so I reschedule. They call me 2 weeks before, 1 week before, and text me the day before to confirm my appointment. I am a busy mom and physician so my schedule is hectic and finding time for myself is such a rare treat. I happen to have a lighter day at work so I scheduled an appointment at 530 (so rare to get out this early) to finally take care of myself for a change.
I get to the appointment. The consultation felt like she wasn’t even listening. Told her I only wanted Botox. Ask me if I have tried Dysport. I said yes, I didn’t like it as much. I told her I wanted light BOTOX with still some forehead movement, a very natural feeling. Doesn’t last as long for me. I’ve had this before and used approximately 25-30 units. She told the nurse to pull 40. I asked how she would distribute it and I basically had to say no, I want fewer units than that. I understand everyone has their own style, but she would have just paralyzed my whole upper face which is not what I was looking for. Then, the nurse comes back and says “We don’t have any Botox” … WOW
Then the doctor says to me, do you want Dysport? I’m so frustrated I walk out. On my way they offer to reschedule… Does Tuesday mid-afternoon work for you? NO, it doesn’t. I’m a hard working mom and expect you to respect my time and schedule by being prepared for the services you so eagerly booked.
They called on my drive home and offered me a hydrafacial. I won’t have time in my schedule to book a facial, so hardly a constellation for the hours you wasted being unprepared.
Overall, I’m very disappointed with this experience. Maybe it is a blessing in disguise. I will find a better-prepared and more respectful practioner to do my injections.